People Operations Administrator

Job Title: People Operations Administrator

Department: People Team

Contract type: Permanent

Working hours: 35 hours per week, Monday – Friday (4 days in the office per week)

Location: Stamford Bridge, occasional visits to Cobham Training Ground

Closing date: 13th July

We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

Overview

We’re looking for a proactive, organised, and people focused administrator to join our People Operations team. In this role, you’ll be at the heart of the employee experience; supporting every stage of the employee life cycle, keeping our systems and records running smoothly, and being the first point of contact for people related queries.

You’ll also get involved in ad-hoc People projects, giving you the opportunity to learn, grow, and help shape how we work.

What You’ll Be Doing

Supporting the Employee Life Cycle

You’ll play a key role in making every stage of the employee journey feel smooth, consistent, and well supported. From the moment someone accepts an offer to their final day with us, you’ll help ensure processes run efficiently, documentation is accurate, and every employee feels properly guided. You’ll be part of the steady operational heartbeat that keeps everything running behind the scenes. Below are some of the tasks that you can expect to do within this role.

Onboarding

• Create contracts and onboarding documentation
• Carry out pre-employment checks
• Input new starter information into our HR systems

Employee Compliance

• Manage background check renewals
• Maintain accurate right to work records

Benefit Administration

• Act as a point of contact for employee benefit queries
• Maintain accurate benefit records
• Support administration of employee benefits (enrolment, changes & leavers)

Contractual Changes

• Prepare and issue documentation for employment changes
• Keep HR systems up to date with accurate employee data

First Line Support

• Whilst overseeing the People Team inbox, be a go to contact for managers and employees with day-to-day people queries
• Provide clear, helpful information and guidance on people processes and escalate as necessary

Offboarding

• Prepare offboarding documents
• Support managers and leavers to ensure a smooth, positive exit experience
• Update systems and records accordingly

Supporting the People Operations Team

Beyond day-to-day lifecycle tasks, you’ll also part of how the People Team operates and evolves. You’ll provide hands on support across a variety of initiatives, help keep our processes running smoothly, and contribute to projects that improve the employee experience. This is a great opportunity to learn, collaborate, and play a real part in shaping how our People function grows.

• Assist with ad hoc people projects across the team
• Support process improvement initiatives and help identify opportunities to streamline workflows
• Provide comprehensive PO administration for the People Team
• Support internal and external audits by preparing and validating employee documentation and data
• Collaborate with the wider people team to deliver high quality, consistent People operations

What You’ll Bring

• Previous HR/people administration or strong office administration experience
• Confident IT skills, including good knowledge of Microsoft Office
• Experience using a HRIS is desirable
• Understanding of AI tools to support day to day tasks
• Excellent organisational skills where you’re able to juggle multiple tasks and stay on top of details
• A high level of professionalism, especially when handling confidential information
• A curious, improvement minded attitude where you like understanding how things work and identifying better ways of doing them
• A proactive approach to problem solving and drive tasks forward independently
• Adapt and navigate through ambiguity and stay focused whilst dealing with challenges or changing demands
• A collaborative, friendly approach and enjoyment of working with people across different teams

OUR EXPECTATIONS:

• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.