IT Senior System Administrator

🖥️ Enterprise systems | Cloud + on-prem infrastructure

🧩 Key role in IT transformation and platform modernisation

📍 Hybrid work environment – Newcastle CBD head office and WFH 2 days per week.

Why this role matters

As a Senior System Administrator, you’ll play a key role in supporting and optimising NGM Group’s core technology platforms, ensuring they remain secure, stable and high performing in a 24x7 environment.

Working across a mix of on‑prem infrastructure and cloud technologies, you’ll contribute to our IT strategy, helping deliver reliable, compliant and scalable systems that support both our customers and our people.

What will your key responsibilities include?

• Own and support critical systems, platforms and infrastructure across on-prem and cloud environments
• Lead incident, fault and problem resolution across complex, interconnected systems
• Manage service, incident and change requests, ensuring outcomes are delivered within agreed service levels
• Take ownership of system lifecycle management, including performance, monitoring and capacity planning
• Act as a subject matter expert across audits, design discussions and technology initiatives
• Contribute to platform modernisation, including cloud uplift, legacy system consolidation and infrastructure changes
• Work closely with development, cloud, cyber and architecture teams to deliver integrated and secure solutions
• Mentor and support System Administrators, driving consistency, capability and improved ways of working

What are we looking for?

• 5+ years’ experience in a senior or Level 2/3 systems administration role in a large environment
• Strong experience across Windows Server, Active Directory and Linux/UNIX systems
• Hands-on experience with cloud platforms (Azure) and virtualised environments
• Exposure to storage, backup, recovery and database platforms (SQL or similar)
• Proven ability to troubleshoot complex issues and lead incident and problem resolution
• Experience working across audits, system design and change management processes
• Strong collaboration skills, with experience working across development, cloud, cyber and infrastructure teams
• Excellent stakeholder communication and a collaborative, team-focused approach
• Demonstrated ability to mentor others and contribute to continuous improvement

What can you expect from us?

Our benefits are designed to help you thrive — in and out of work. Think health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations, plus lifestyle perks including hotel discounts and flexible work arrangements. We also back what matters most with 18 weeks paid parental leave, recognition programs, an employee referral program, and dedicated time to give back (two community volunteer days and three recreational leave days each year).

Why join us?

• Growth & opportunities – Build your capability, stretch into new challenges and shape what’s next with development support behind you.
• Culture & connection – Be part of a team that’s inclusive, down-to-earth and genuinely connected, where collaboration is how we get things done.
• Meaningful work – Do work you can feel proud of, making a real difference for customers and communities every day.

About us

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

• Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
• Own the action – We build trust by doing things the right way, with honesty and transparency.
• Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
• Thrive together – By working as one, we create the best possible future for our customers and communities.

Join a team shaping the future of trusted banking and make a real impact where it matters most.

A note to recruitment agencies: We’ve got this role covered, so no need to get in touch! As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding!

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.