Move Home Specialist

Company Description MyConnect is an Australian-based utility connection service that helps people moving home arrange electricity, gas, internet, and other essential services. The company partners with residential and commercial real estate agencies, mortgage brokers, and conveyancers to support clients during their move. MyConnect focuses on making relocations smoother by coordinating key utilities before move-in day. The team is dedicated to ensuring clients feel supported, informed, and connected throughout the moving process. Working at MyConnect means contributing to a service that reduces stress and improves the moving experience for people across Australia.

Role Description This is a full-time, on-site Move Home Specialist role based in Melbourne, VIC. The Move Home Specialist will support clients who are relocating by coordinating the setup of utilities such as electricity, gas, and internet through MyConnect’s partner providers. On a day-to-day basis, this role involves contacting clients, understanding their needs, explaining available service options, and guiding them through the selection and connection process. The specialist will handle inbound and outbound calls, manage follow-ups, update records in internal systems, and ensure all connections are arranged accurately and on time. The role also includes working closely with partner agencies, providing clear communication, resolving issues promptly, and contributing to a positive and efficient move-in experience for each client.

Qualifications

• Strong Communication skills, with the ability to explain options clearly and build rapport over the phone and in person.
• Proven Customer Service experience, demonstrating empathy, patience, and a focus on delivering positive client outcomes.
• Sales skills, including identifying client needs, presenting solutions, and confidently guiding clients through service selections.
• Comfort discussing Home Improvement and household services, with an interest in helping clients set up a safe and comfortable home.
• Experience in Training or coaching, or a willingness to learn and share best practices with colleagues.
• Strong organizational and time-management abilities, with attention to detail when handling multiple client requests.
• Basic computer literacy and experience using CRM or call-center systems.
• Previous experience in utilities, real estate support, call centers, or moving services is beneficial.
• Ability to work on-site in Melbourne, VIC, in a collaborative team environment.