Front Office and Guest Administrator

Front Office Reception & Bookings Administration

Alexandra Park Conference Centre

Casual

We are seeking an experienced individual to provide support in the provision of Front office and Bookings Administration for Alexandra Park Conference Centre.

Located in the heart of Queensland’s Sunshine Coast, Alexandra Park Conference Centre is the perfect location for camps from 30 to 350 people and conferences and meetings for up to 1000 people. With modern accommodation, professional catering and well-equipped conference and meeting facilities plus an ideal location Alexandra Park is well situated to meet the needs of schools, churches and other groups seeking group accommodation, camp and conference facilities at an affordable price.

We currently host a variety of school groups including leadership development, music camps, sports development/training camps, adventure programming, also school excursions visiting local and Brisbane attractions. We host church conferences, retreats, family camps and youth camps, plus a variety of sporting, craft and community groups.

Successful Applications will be responded to as received.

What's in it for you:

• No split shifts
• Supportive and Community focused Team
• Breath taking coastal environment
• Close to the beach
• Employee Assistance Program
• Free off-street parking at the office
• Paid Parental Leave

The position’s key responsibilities include:

• Undertake front office duties including bookings, guest liaison, telephone calls, receptionist, cashier, information services, and reservations.
• Undertake guided tours of the Centre with potential guests and onsite groups, responding promptly to enquiries and providing a high level of customer service.
• Undertake group safety briefings and logistics coordination.
• Ensure and provide accurate and timely responses to customer enquiries, creation of quotes and bookings.
• Ensure accurate information is recorded to ensure service delivery meets our client’s expectation.
• Work cross-departmentally when required, including in Guest Services, Catering and Facilities Maintenance undertaking tasks typical to these areas, within your skillset, including at a lower level.

Role Selection Criteria

• Suitability Card for Child Related Employment (Blue Card) - All adults who work with people under 18 years in QLD are required to undergo a “Working with Children Check” under the screening provisions of the Commission for Children and Young People Act (2000) - Presentation of a current Suitability Card must be made before appointment to the position can be confirmed.
• Hold a current first aid certificate.
• Previous experience in bookings, administration or front office functions of a hotel or accommodation organisation of similar size.
• Demonstrated ability to provide a high level of quality customer service to guest and potential guests.
• Demonstrated ability to undertake administrative/clerical tasks including preparation of documents, spreadsheets, cashier, invoicing, bookings and reception services.
• Good presentation skills and ability to communicate with others to achieve results.
• Attention to detail.
• Ability to work unsupervised and in a team.
• Availability & Flexibility to work all days of the week including weekends.

Remuneration:

This position has been classified under the Hospitality Industry (General) Award at Level 3 and will be paid in accordance with the provisions of the award.

To Apply:

To apply, select the apply now button and create an account to submit your CV and cover letter (addressing the key responsibilities and selection criteria)

Enquiries in relation to the position can be made directly to Benoni Henderson on (07) •••• •600.

If you are a culturally & linguistically diverse, living with a disability, or returning to the workforce after a period of time off raising children, we recognise you are less likely to apply for this position, however we strongly consider those who can meet most of the above and have a great work ethic to formalise their application.

Uniting Church in Australia, Queensland Synod is committed to being a child safe, child friendly organisation and for all children who come into contact with our services we will provide welcoming, safe and nurturing services, prevent child abuse and neglect within our services and appropriately and immediately address child abuse and neglect if it does occur.