Our client, a leading international B2B distribution and services company with a strong global presence and an extensive branch network across multiple countries, is looking for a Country Head of Retail & Branch Operations.
The successful candidate will be responsible for leading and developing the company's branch operations in Türkiye, ensuring sustainable growth, operational excellence and a superior customer experience.
This role offers the opportunity to shape the future development of a strategically important sales channel within a highly professional international organization
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Role Profile
- Lead the strategic management and continuous development of the branch network in Türkiye.
- Take full responsibility for customer experience, operational performance and profitability across all locations.
- Identify and implement growth opportunities in line with corporate strategy.
- Establish and monitor KPIs, operational standards and performance improvement initiatives.
- Analyze market developments and industry trends to identify new business opportunities.
- Drive branch expansion, optimization, and productivity improvement projects.
- Lead recruitment, talent development, succession planning and employee engagement initiatives within the organization.
- Ensure compliance with company policies quality standards, and operational procedures.
- Develop and manage budgets, business plans, and performance targets.
- Collaborate closely with local and international stakeholders to support the company's long-term growth objectives.
- Report directly to the senior leadership team.
Required Qualifications
- Bachelor's degree in Business Administration, Economics, Engineering, Retail Management, or a related field. Master's degree is an advantage.
- Minimum 5 years of senior leadership experience in multi-site operations, retail, branch management, or a comparable business environment.
- Proven track record in managing geographically dispersed teams and driving business growth.
- Strong commercial acumen combined with operational excellence capabilities.
- Excellent leadership, communication, and stakeholder management skills.
- Strong analytical and strategic thinking capabilities.
- Fluent English is required; additional foreign language skills are considered an advantage.
- Based in Istanbul and willing to travel extensively within Türkiye.
MY Consulting Ltd. operates with a license number 79, issued by the Turkish Employment Agency on September 20, 2005.
Please apply for this position directly through LinkedIn. Should you wish to be considered for other positions in the future, in addition, you may also upload your CV to our website www.myexecutive.com.tr