Enclustra is an innovative, dynamic and growing company with headquarters in Zurich, Switzerland, and offices worldwide. We develop a product portfolio of FPGA-based electronic modules and FPGA-optimized IP solutions for industrial customers and research organizations. In parallel, we provide leading engineering services in FPGA system design, and in development of high-speed hardware, FPGA firmware and embedded software.
To strengthen our dynamic team in Zurich, we are looking for a new:
Customer Solution Lead
Job responsibilities:
- Own and drive customer engagements end-to-end, from initial discussions through proposal, execution, and delivery
- Act as the central point of contact for customers, ensuring alignment between customer expectations and internal delivery teams
- Lead solution definition and offer creation, including scope clarification, effort estimation, pricing input, and timeline development
- Manage customer-specific development projects, ensuring delivery on time, within scope, budget, and quality targets
- Coordinate cross-functional teams (hardware, firmware, software) to deliver integrated system solutions
- Support business development activities, including opportunity identification, qualification, and shaping of customer requirements
- Participate in customer meetings, workshops, and technical discussions to translate needs into structured, deliverable solutions
- Balance technical feasibility, delivery risk, and commercial considerations when defining solutions
- Drive proposal development (RFI/RFP responses) and contribute to contract discussions
- Establish and maintain strong customer relationships, acting as a trusted partner throughout the engagement lifecycle
- Identify opportunities for solution reuse, standardization, and scalable offerings
- Manage risks, escalations, and stakeholder communication effectively across both customer and internal teams
Job requirements:
Project & Delivery Management
- Proven experience managing projects or programs, ideally in electronics, embedded systems, or FPGA-based environments
- Strong planning, execution, and risk management capabilities
- Experience working with cross-functional engineering teams and delivering customer-facing projects
- Familiarity with structured project methodologies
Customer & Commercial Acumen
- Experience in customer-facing roles, such as solution lead, technical project manager, pre-sales engineer or similar
- Strong ability to shape customer requirements into clear, structured proposals and deliverables
- Experience contributing to or owning offer creation, cost estimation, and scope definition
- Good understanding of commercial drivers, including pricing, margins, and delivery trade-offs
Technical Foundation
- Broad technical understanding of FPGA/SoC systems, embedded platforms, or electronic system design
- Ability to engage effectively with engineering teams without needing to be a deep technical specialist
- Understanding of system-level design, integration, and development lifecycles
- Exposure to industries such as industrial, aerospace/defence, or high-performance systems is beneficial
Personal & Leadership Skills
- Strong communication and stakeholder management skills, including interaction with senior customer representatives
- Ability to operate effectively in a hybrid role combining project leadership, technical coordination, and business development
- Structured, proactive, and solution-oriented mindset
- Comfortable working in a dynamic, customer-driven environment
General Qualifications
- Degree in Engineering, Computer Science, or a related field
- Several years of experience in roles combining project delivery, customer interaction, and technical coordination
- Fluent in English
Enclustra offers you an interesting job in an exciting work environment with lots of creative freedom. At Enclustra you will be part of a motivated international team of colleagues from more than 20 nations. Our company is defined by an open and inclusive working culture, unbureaucratic decision-making, flexible working structure and a dedication to employee well-being.