Enquiry & CRM Management
- Ensure timely registration and updating of all enquiries in CRM
- Monitor enquiry progress and support movement through the sales process
- Ensure completeness and accuracy of enquiry-related information including customer master and opportunity
- Maintain CRM data quality and process compliance across all assigned regions
- Generate periodic reports for management review
Technical & Commercial Proposal Support
- Study customer enquiries, component drawings, process specifications and technical requirements
- Understand customer manufacturing processes and cleaning requirements
- Select suitable machine concepts and technical solutions in consultation with Sales team
- Calculate throughput, machine capacity and process requirements. Prepare cost calculations and techno-commercial quotations
- Ensure quotations are accurate, competitive and aligned with company standards
- Support revision and optimization of quotations based on customer’s feedback
Customer Documentation & Compliance Support
- Prepare and submit customer-required technical and commercial documents
- Coordinate collection of information from internal departments
- Ensure timely response to customer documentation requests and compliance with customer-specific documentation requirements
- Maintain records of submitted documents and customer communications
Internal Customer Support & Cross-Functional Coordination
- Provide timely support to Sales Managers across all regions based on business priorities
- Balance workload effectively across multiple enquiries and opportunities
- Coordinate with Sales, Application, Projects and Design teams
- Support customer visits, meetings and internal reviews
- Demonstrate responsiveness, ownership and service orientation towards internal stakeholders
- Contribute towards process improvement and standardization initiatives
Application & Trial Support
- Support Application team during customer trials and demonstrations
- Coordinate customer visits to the Ecoclean Application Centre. Assist in preparation of trial reports and supporting documentation
- Support smooth communication between Sales and Application teams
Qualifications
- B.E. Mechanical Engineering, Production Engineering, Industrial Engineering or equivalent
- 1 - 3 years of experience in industrial equipment, capital goods, automation, manufacturing or engineering services Or Freshers with strong technical aptitude and willingness to learn
what we offer
Ecoclean offers an exciting field of activity, broad and professional support, space for individual work with early responsibility and professional development.
We are looking forward to your meaningful application stating your salary expectations by an e-mail to [email protected]
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