Customer Care Specialist - Arabic (f/m/d) (Barcelona)

Mytheresa

Barcelona

Description

To support our Customer Care team we are searching for a Customer Care Specialist - Arabic (f/m/d) (Barcelona) to be based in our Barcelona office.

What You Will Do

  • Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
  • Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
  • Consistently meet the highest service and KPI standards of the department
  • Establish and maintain relationships to build a portfolio of relevant customers
  • Collaborate closely with Payments, Customs, Warehouse and Shipping

Who You Are

  • Previous experience in customer service within (luxury) retail or relevant customer-facing roles
  • Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
  • Familiarity with customer communication and e-commerce-related technology
  • Good computer skills, especially MS Office
  • Conscientiousness when handling customer data
  • Flexibility, resilience, and the ability to work as part of a team
  • Native-level proficiency in Arabic (written and spoken) and excellent English skills; additional languages are a plus

What We Offer

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
  • Mobile office with up to 20% of your total contracted hours (job and position permitting)
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
  • Discounted membership for selected sports platforms & gyms
  • Private health insurance
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being
  • Social Day
  • Employee Share Purchase Plan