Social Media Coordinator

About Rate:

Rate is the 2nd-largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages, and unparalleled customer service, we’ve become the Home Purchase Experts®. At Guaranteed Rate, we think big – pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees – allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, we’ve helped thousands of homeowners with more than $37 billion in home purchase loans and refinances in just the past year alone.

Compensation: $65k-$75k

Help Build One of the Most Talked About Brands on Social:

Rate is not a traditional mortgage company. We are building a modern lifestyle brand that redefines what homeownership looks and feels like. Our social channels are where that story comes to life every day, and we are looking for a Social Media Coordinator to help make it happen.

You will be the heartbeat of our daily content operation, keeping our pages fresh, our community engaged, and our feeds alive with culture, conversation, and creativity. This is a role for someone who loves the internet, knows what is trending before it trends, and thrives in the fast-paced world of social storytelling.

You will report to the Senior Manager of Social Media and play a key part in helping Rate become one of the most relevant, entertaining, and talked about brands online, not just in mortgage, but across culture.

What You Will Own

• Manage the day-to-day posting schedule across TikTok, Instagram, LinkedIn, Facebook, and YouTube
• Check all Rate social channels daily and engage with comments, DMs, and community conversation in real time
• Identify and participate in relevant cultural moments, trending audios, and conversations that align with our voice
• Engage outside of Rate’s channels by commenting on creator and brand posts that make sense for Rate to join
• Help define, evolve, and protect the Rate voice across platforms to ensure consistency and authenticity
• Partner with the Senior Manager to help draft and schedule content through our publishing tools
• Surface trends, audience insights, and community feedback to help evolve our social playbooks
• Coordinate with the creative team on upcoming shoots, content drops, and platform-specific needs
• Track post performance and share insights to help the team understand what is working and why
• Support live coverage for key events like NASCAR, Rate Field, and Rate Bowl
• Help maintain content calendars and organize asset libraries so our team stays nimble and ahead
• Be a brand ambassador in every comment, reply, and DM who is human, helpful, and full of personality

What You Bring

• 2 - 4 years of experience in social media or community management for a consumer-facing brand, agency, or creator.
• Deep familiarity with TikTok, Instagram, LinkedIn, and the rhythm of social media in 2025.
• Strong writing and communication skills with a feel for tone and timing
• Curiosity about culture and a natural instinct for what people actually care about online
• Comfort juggling multiple posts, platforms, and priorities in a fast-moving environment
• A collaborative mindset with the ability to partner with creative, strategy, and brand teams to bring ideas to life
• Bonus points if you have worked with social management tools like Sprinklr or Sprout.

What Success Looks Like

You are the first to know when a post goes live and the first to celebrate when it takes off. You notice patterns before anyone else does, reply faster than most people can type, and care deeply about how our audience feels when they interact with Rate.

Your fingerprints are on every post that makes someone smile, think, or share. You help the team move faster, sound sharper, and show up more intentionally across every channel.

Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

Please click this link to learn more about our benefit offerings for Washington State: https://www.rate.com/careers/open-positions/disclosures

Applications are being accepted on an ongoing basis, until position is filled.