Store Manager (Palm Beach)

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

The Store Manager is responsible for leading and inspiring the boutique team to deliver an exceptional client experience while driving business growth through entrepreneurial leadership, relationship building, and community engagement. This role oversees all aspects of the boutique business with a strong focus on cultivating client relationships, developing talent, and elevating the Thom Browne brand presence within the Palm Beach luxury community. The ideal candidate is highly connected, socially engaged, and passionate about building long-term relationships both within and beyond the boutique walls.

Primary Responsibilities:

• Lead, inspire, and develop a high-performing team through coaching, accountability, and ongoing feedback to drive sales performance and foster a collaborative team culture
• Drive boutique performance by developing strategic business plans, setting measurable goals, and identifying opportunities to grow both existing and new clientele
• Foster a best-in-class luxury client experience by building authentic, long-term client relationships and ensuring elevated, highly personalized service across all touchpoints
• Establish and maintain a strong presence within the Palm Beach luxury community through networking, local partnerships, events, and relationship-building initiatives that support brand awareness and business growth
• Actively cultivate relationships with VIC clients, personal shoppers, stylists, and key members of the local luxury market to further expand the boutique’s reach and influence
• Champion CRM initiatives and proactive client outreach strategies to attract, retain, and engage VIC and high-potential clients
• Partner closely with leadership to identify opportunities across all business categories, leveraging product knowledge, client insights, and clienteling strategies to maximize performance
• Ensure operational excellence across all boutique functions including inventory management, stock optimization, cycle counts, shrink awareness, expense management, and policy compliance
• Maintain impeccable visual merchandising and boutique presentation standards in alignment with Thom Browne brand directives
• Recruit, onboard, train, and retain top luxury talent while fostering a culture centered around development, accountability, and brand passion
• Act as a brand ambassador for Thom Browne, embodying the brand values and representing the brand with sophistication, confidence, and authenticity both in-store and throughout the Palm Beach community

THE IDEAL CANDIDATE

• 5–8+ years of leadership experience within luxury fashion retail, preferably in a high-volume boutique or flagship environment
• Strong understanding of the Palm Beach luxury landscape and clientele with an established local network strongly preferred
• Naturally relationship-driven and community-oriented with the ability to build meaningful connections both internally and externally
• Proven ability to drive sales performance, build long-term client relationships, and lead successful clienteling initiatives
• Entrepreneurial mindset with strong business acumen and the ability to identify opportunities and implement strategic action plans
• Passion for luxury fashion, styling, craftsmanship, and delivering an elevated customer experience
• Exceptional leadership and talent development skills with the ability to inspire and motivate teams
• Operationally sound with experience managing overall boutique performance while balancing a strong client and community focus
• Excellent interpersonal, verbal, and written communication skills
• Highly collaborative, adaptable, and solutions-oriented with the ability to thrive in a fast-paced luxury retail environment
• Proficient with CRM tools and luxury retail systems to support client engagement and business growth

WHAT WE OFFER YOU

• Competitive compensation
• Comprehensive benefits package
• Thom Browne Classic Uniform
• Hybrid work schedule
• 401(k) company match
• Diverse and inclusive working environment