Kosovo Operation Manager

For more than 40 years, Unifree Duty Free has been delivering exceptional customer experiences through a carefully curated selection of products and world-renowned brands in modern and stylish retail environments.

As a leading travel retail operator, we proudly serve millions of passengers across our locations at Istanbul, Dalaman, Kosovo Airports, and Dereköy Border Gate. Our commitment to excellence is driven by a customer-focused approach, operational expertise, and a passion for creating memorable shopping experiences.

At Pristina Adem Jashari International Airport, Unifree has been the sole operator of Duty Free stores since 2012. With a total retail area of 934 m², including two departure stores, one arrival store, and one local store, we provide travelers with a diverse shopping experience featuring premium international brands and high-quality products.

At Unifree, we believe our people are the key to our success. We foster a positive and inclusive work environment built on teamwork, collaboration, respect, and continuous development. We encourage innovative thinking and support our employees in reaching their full potential.

If you would like to be part of a dynamic team and contribute to an exciting international travel retail environment, we invite you to join the Unifree family.

About the Position

We are looking for a leader who will take full responsibility for the entire Kosovo operation—ranging from store operations, relations with public and govermantal institutions and customs processes to human resources and financial performance—and who will report directly to the COO.

Key Responsibilities

• Represent the Kosovo Operation to public authorities, customs, and aviation authorities

• Collaborate with the Store Manager to prepare the annual sales budget and manage team performance,

• P&L Responsibility and Inventory Management,

• Ensure and audit compliance with OHS, data protection, and ISMS regulations,

Lead team performance by providing mentoring and coaching to employees,

• Develop and execute local growth strategies in alignment with company objectives ,

• Analyze store performance and take actions to improve sales and profitability,

• Oversee all country operations (sales, store operations, logistics, human resources, etc.),

• Ensure strong coordination with HQ.

Qualifications

• Bachelor’s degree (Master’s degree is a plus),

• Minimum of 15 years of total experience in the retail sector, preferably with international exposure,

• Proven management experience abroad (preferably at country or operations leadership level)

• Advanced level of English (both written and spoken),

• Strong negotiation, representation, and communication skills,

• Strategic thinking and multi-dimensional decision-making abilities,

• Open to working with diverse cultures and capable of leading change,

• No restrictions on travel.