Description
Job description
Responsibilities:
- Act as the primary point of contact for customers during the renewals process, building trust and setting the foundation for a long-term relationship.
- Effectively turn renewal leads into opportunities and revenue pipeline by filtering them through different criteria (e.g., BANT: budget, authority, need, and timeline).
- Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify upsell/cross-sell opportunities.
- Understand customers’ current license position and lead with cloud-based technologies to secure customer wins, maximizing upsell and cross-sell opportunities while collaborating with Solution Specialists and other stakeholders as needed.
- Support the renewal process by engaging and coordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewals are closed on time.
- Demonstrate value propositions to help customers envision their future with relevant technologies and solutions.
- Address competitive offerings and solutions in the context of customer needs and overall experience.
- Leverage social, digital, video, chat, phone, and demo environments to effectively reach, sell to, and manage customers.
- Ensure data hygiene across all required tools/trackers is maintained accurately (see Appendix 1 for the list of tools).
- Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for products and solutions in scope; maintain high daily activity (minimum ~60–90 activities/day).
- Ad hoc tasks given
Agreement Type | Contact per Year
- EA and large agreements (>$100K): 200–400 renewal customers per year
Requirements:
- 4-year degree preferred
- 2-3+ years sales experience with a proven track record of success.
- Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions.
- Familiarity with modern sales techniques and tools is a bonus, including experience from retail sales, corporate internships, or entrepreneurial programs
- Experience working selling Azure, Office 365, Dynamics 365 or similar solutions Preferred
- Sales/customer service relationship background, telephone experience preferred
- A self-starter with a track record of outstanding performance and achieving goals
- Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations
- General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
- Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
- Solid time management skills and ability to work independently or under supervision with a high level of integrity
- Experience using Microsoft Office Suite applications & Passion for cloud technologies
Other information:
- 5 days' work week (Monday - Friday)- ANZ hours (6am to 3pm & 7am to 4pm)
- KL Office is located at Sunway Visio and will be relocate to Nu sentral soon
- Permanent position
- Onsite
Privacy and Information security
- Adhere security requirements in the process.
- Protect the privacy of personal information.
If this sounds like an interesting opportunity, hit apply!
All shortlisted candidates will be contacted.