Company Description
Known2U is challenging decades of conventional thinking in the data integration industry. As the creator of Data Exchange as a Service® (DEaaS®), we built our Cloud Data Xchange® (CDX®) platform to replace the costly, labor-intensive approaches that have long dominated the market. By combining semantic technologies, AI-driven concepts, and deep domain knowledge, we help organizations accomplish in hours/days what traditionally takes months. Known2U offers a unique environment where innovative thinkers can challenge conventional approaches, solve meaningful problems, and help redefine an industry. We combine the innovation and collaboration of a modern technology company with the stability and proven track record of a business that has successfully served clients for more than a decade.
Role Description
Known2U is seeking a highly analytical and detail-oriented Junior Data Exchange Engineer to join our Production Support and Client Operations team. This is a fully remote position supporting the implementation and ongoing operation of data exchanges between client HCM/administration systems and third-party vendors using Known2U’s Cloud Data Xchange® (CDX®) platform.
This role is ideal for someone who enjoys problem solving, investigating issues, working with structured data, and figuring out how information moves between systems. You do not need to be a software developer or programmer for this role. We will train you on our proprietary platform, tools, infrastructure, and implementation methodologies.
You will work closely with clients, vendors, and internal team members to troubleshoot production issues, maintain and update integrations, analyze data transformation logic, and help ensure the successful exchange of critical business data.
Responsibilities
- Monitor and respond to incoming production support and client data exchange/integration requests.
- Investigate and troubleshoot data exchange issues identified by our CDX platform or reported by clients and vendors.
- Analyze structured data formats such as XML, delimited files, and related data structures.
- Troubleshot mapping discrepancies, processing errors, delivery failures, and data validation issues.
- Maintain and update integration configurations, mappings, and vendor connection settings.
- Assist with implementing new vendor data exchanges and integration updates.
- Communicate directly with clients to discuss issues, solutions, and implementation needs.
- Collaborate with mentors and senior team members while progressively taking ownership of assigned data exchanges and support responsibilities.
- Prioritize production-impacting issues and ensure timely communication and resolution.
What Makes Someone Successful in This Role
- Strong analytical and logical thinking skills
- Ability to investigate problems methodically and identify root causes
- Attention to detail and data accuracy
- Comfortable learning technical concepts and structured data formats
- Strong written and verbal communication skills
- Ability to work independently in a fully remote environment while collaborating effectively with a team
- Curiosity, adaptability, and eagerness to learn
Qualifications
- Exposure to XML, delimited files, structured data, or related data formats preferred
- Prior experience in data integrations, HRIS systems, employee benefits, technical operations, implementation support, or related fields is a plus
- Strong troubleshooting and problem-solving abilities required
- Excellent organizational and communication skills required
- Comfortable managing multiple priorities and ongoing requests
- Proficient computer skills, such as Microsoft Excel, and general business software tools
- Degree or certifications are welcome, but aptitude, analytical ability, and willingness to learn are most important