User Experience Researcher

UX Researcher

Contract: 6-month term (with potential extension)

Location: Hybrid / Toronto

Industry Preference: Financial Services (Insurance / Wealth / Investments)

About the Role

Havas CX Canada is looking for an experienced UX Researcher to join a multidisciplinary team supporting a large-scale digital transformation initiative for a leading financial services organization.

This role will focus on designing and delivering user research that informs the creation of a unified digital experience across web and mobile platforms. You will work closely with UX designers, strategists, product owners, and stakeholders to uncover customer needs, validate concepts, and provide actionable insights that shape product and experience decisions.

The ideal candidate is comfortable leading research independently, selecting the right methodologies for the problem at hand, and translating complex findings into clear recommendations that drive business and customer outcomes.

This is a contract position supporting a dedicated project team based in the Greater Toronto Area. Candidates must be available to attend key in-person workshops, stakeholder sessions, and project meetings as required.

Interested candidates should submit a resume and portfolio showcasing relevant UX research projects, methodologies used, and the impact of their findings on product or business outcomes.

Responsibilities

• Plan, design, and execute qualitative and quantitative UX research activities across web and mobile experiences
• Select appropriate research methodologies based on project objectives, timelines, and business constraints
• Conduct usability testing, user interviews, surveys, tree testing, concept validation, and other evaluative and generative research activities
• Manage end-to-end research execution, including participant recruitment, discussion guide development, moderation, analysis, and reporting
• Analyze and synthesize research findings into clear, actionable insights that inform product strategy, UX design, and prioritization decisions
• Present research findings and recommendations to cross-functional teams and stakeholders
• Collaborate closely with UX Designers, Product Owners, Business Analysts, and Development teams throughout the product lifecycle
• Advocate for user-centered design principles and evidence-based decision making
• Contribute to research repositories, insight libraries, and knowledge-sharing practices
• Help define success metrics and support ongoing measurement of user experience improvements

Qualifications

Required

• 4+ years of professional UX Research experience within digital product environments
• Proven experience conducting both qualitative and quantitative research
• Strong expertise in usability testing, user interviews, surveys, and information architecture validation methods such as tree testing
• Experience planning and executing research independently from kickoff through final recommendations
• Strong analytical and synthesis skills with the ability to identify patterns, themes, and actionable opportunities
• Experience translating research insights into product and design recommendations
• Excellent communication, facilitation, presentation, and stakeholder management skills
• Experience working within Agile product teams
• Familiarity with web and mobile product design processes

Preferred

• Experience in financial services, insurance, healthcare, or other highly regulated industries
• Experience working on customer account, profile, identity, or authenticated digital experiences
• Experience supporting large-scale digital transformation or experience modernization initiatives
• Familiarity with tools such as UserTesting, Optimal Workshop, Qualtrics, Dovetail, Maze, Figma, or similar platforms

Additional Information

This role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported. The base hourly range for this position is CAD 65-80 with final compensation determined based on factors such as work location, skills, experience, and background. Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.

About HAVAS CX

Havas CX is a global network of digital agencies dedicated to creating meaningful experiences across the customer journey. With deep capabilities in business transformation, experience design, CRM, and technology, we partner with leading brands to deliver exceptional digital products and services across B2B and B2C markets.

Our culture is people-first, collaborative, and driven by innovation. We are deeply committed to investing in the professional development of our team members, providing ample opportunities to expand skills, take on diverse challenges, and contribute to high-impact projects. Our passion for what we do drives us. Joining our team means being part of a culture and organization that prioritizes growth, innovation, and the pursuit of excellence...not to mention you would make some pretty cool new friends!