Customer Care Specialist

Your Role

Your Tasks

• Customer Inquiries: Handling and coordinating B2C cases, including escalation
• Communication & Optimization: Further developing content and processes, including automation
• Analysis & Reporting: Monitoring KPIs and identifying improvement measures
• CRM & Data: Ensuring data quality and a 360° view of the customer
• Projects: Management of customer care initiatives and special programs

Your Profile

• proven experience in customer service or B2C support
• strong communication skills with empathy and problem-solving mindset
• Proficiency in CRM systems and digital support tools
• basic motorcycle knowledge (training provided)
• Ability to manage projects effectively and efficiently and collaborate across functions
• Multi-tasking, resilience and the ability to operate under pressure

What you can look forward to