About the Role
We are looking for a Turkey Payment Methods Specialist to take full ownership of payment methods operations in Turkey, covering both physical stores and e-commerce channels. Working with the local team and reporting to the Global Payment Methods Manager in Mango’s HQ, this role is the key local point of contact for all payment methods-related matters— from managing relationships with banks and Payment Service Providers (PSPs) to ensuring cost efficiency, delivering the best payment experience to our customers, and driving sales growth.
Key Responsibilities
- Serve as the primary local contact for external stakeholders including banks and PSPs, maintaining strong and productive working relationships.
- Coordinate and follow up POS installation processes for new store openings or operational needs
- Monitor and manage operational processes related to physical POS and online payment systems
- Coordinate the negotiation of market-specific agreements with payment partners, with the strategic support of the central manager and the local team.
- Perform monthly monitoring of central bank limits versus agreed fee structures, identifying discrepancies and escalating as needed.
- Validate and process monthly invoices from payment partners, ensuring accuracy and alignment with contractual terms.
- Produce and maintain Turkey-specific payment reports on a monthly basis for internal reporting and decision-making.
- Conduct recurring reviews of paid fees versus agreed rates and budget targets, driving cost discipline.
- Define, negotiate, and follow up on payment partner (PP)-specific agreements, ensuring terms remain competitive and compliant.
- Coordinate with payment partners to define and roll out marketing campaigns, managing end-to-end follow-up.
What We're Looking For
- 2–4 years of experience in payments, financial operations, or a related field — ideally within retail, e-commerce, banking, or a Payment Service Provider (PSP).
- Solid understanding of the Turkish payments landscape, including local banking regulations and the PSP ecosystem.
- Strong analytical mindset with experience monitoring financial metrics, fees, and budgets.
- Proven ability to manage external relationships and support commercial negotiations.
- Detail-oriented with strong organisational skills and ability to manage multiple recurring tasks simultaneously.
- Excellent communication skills in both Turkish and English (required for interaction with central teams). Spanish is considered an asset
- Proficiency in Excel or similar tools for reporting and data analysis.
- Dynamic, proactive and collaborative team player, with a problem-solving mindset and the flexibility to adapt to a fast-changing environment.