Front of House Manager

Company Description Sultan Ahmet Turkish Cuisine showcases the rich, colorful, and diverse flavors of traditional Turkish food. The restaurant is inspired by Turkey’s cultural mosaic and is dedicated to offering one of the world’s most appetizing and renowned cuisines. Guests experience authentic dishes that highlight the variety and depth of Turkish culinary traditions. For those who cannot travel to Turkey, the restaurant aims to bring the taste and atmosphere of Turkey directly to the local community. Team members join a hospitality-focused environment that values quality, warmth, and cultural authenticity.

Role Description The Front of House Manager is a full-time, on-site role based in Mississauga, ON, responsible for leading daily front-of-house operations. This position oversees host, serving, and bar staff to ensure smooth service, efficient seating, and consistent adherence to hospitality standards. The Front of House Manager welcomes guests, resolves service issues, handles escalated concerns, and maintains a welcoming, inclusive atmosphere. Daily responsibilities include managing reservations and floor plans, coordinating with the kitchen team, monitoring cleanliness and safety, and ensuring compliance with food and beverage regulations. The role also involves training and coaching staff, supporting sales initiatives, monitoring key performance metrics, and assisting with scheduling and inventory related to front-of-house needs.

Qualifications

• Strong Communication skills, including clear verbal interaction with guests and team members and effective coordination with kitchen and management.
• Proven Customer Service experience in a hospitality or restaurant setting, with a focus on guest satisfaction and conflict resolution.
• Hands-on knowledge of Food & Beverage operations, including menu familiarity, service standards, basic food safety, and alcohol service regulations.
• Experience in Training front-of-house staff, including onboarding, performance coaching, and reinforcing service procedures.
• Sales-oriented mindset with experience in upselling, promoting specials, and supporting restaurant revenue goals.
• Previous experience in a supervisory or management role in a restaurant or similar environment.
• Strong organizational and time-management skills, with the ability to manage busy service periods and multiple priorities.
• Ability to stand for extended periods and work flexible hours, including evenings, weekends, and holidays as needed.
• Familiarity with POS systems, reservation platforms, and basic reporting is an asset.
• Interest in or appreciation for Turkish or Mediterranean cuisine is considered an advantage.