English customer support agent - Chat & Email

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering high value, customized, and innovative outsourcing solutions tailored to each client’s unique business needs. With strong global coverage and a deep understanding of diverse cultures and industry best practices, ETISAL International helps organizations enhance their customer experience while focusing on core operations. The group is committed to transparency, flexibility, integrity, and consistently exceeding client expectations. ETISAL International also emphasizes the importance of human capital, quality service, and the use of state-of-the-art technologies in all its operations.

Qualifications

• Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction, with a focus on empathy and professionalism.
• Excellent Communication skills in written English, with the ability to respond clearly and concisely via chat and email.
• Ability to perform effective Troubleshooting and problem-solving to identify root causes and propose suitable solutions.
• Previous experience in a contact center, BPO, or customer-facing role is preferred.
• Comfort working in a fast-paced, target-driven environment with rotating shifts, if required.
• Basic computer literacy and familiarity with CRM, ticketing tools, or similar systems.
• Demonstrated reliability, teamwork, and a commitment to delivering high-quality customer experiences.