Sandton
With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.
The Group partners with leading international brands and covers the entire value chain - imports, production and distribution- in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.
We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.
With Africa For Africa
More information: www.cfaogroup.com
We have an exciting and challenging opportunity for an experienced and suitably qualified Desktop Support Technician to join CFAO Holdings South Africa.
This is a locally based permanent contract in Johannesburg, South Africa.
This position will provide first‑ and second‑line on‑site desktop support to Head Office users, ensuring reliable operation of Windows 11 workstations, standard business applications, and office IT equipment. The role is hands‑on and focused on delivering efficient, professional end‑user support within a corporate Head Office environment.
Experiential and Educational Requirements
Grade 12 / Matric
Relevant IT qualification (advantageous)
CompTIA A+ or Microsoft certification (advantageous)
2-4 years' experience in a desktop or IT support role
Proven experience supporting Windows 11 in a corporate environment
Experience providing on‑site support in a Head Office environment
Essential duties and Responsibilities
Provide on‑site desktop and technical support to Head Office staff
Diagnose and resolve Windows 11 operating system issues
Support desktops, laptops, printers, monitors, docking stations, and peripherals
Troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive)
Assist users with Teams meetings and AV/conferencing equipment
Log, track, and resolve incidents via the IT Service Management system
Resolve issues within agreed SLAs and escalate where required
Build, configure, deploy, and refresh Windows 11 desktops and laptops
Perform fault diagnostics and hardware replacements
Maintain accurate records of IT hardware assigned to users
Follow IT standards, security policies, and procedures
Maintain basic support documentation and contribute to knowledge articles