Job Description
- Lead delivery across product optimisation initiatives
- Coach teams and support Product Owners
- Shape system improvements with real customer impact
About The Role
As Business Lead, Product Optimisation, you support the day-to-day delivery of key initiatives across Consumer Insurance. Acting as a trusted second-in-charge, you work closely with Product Owners, squads, and leaders to keep delivery on track. You bring a strong delivery mindset, balance priorities across stakeholders, and lift team capability through coaching. This role contributes to Consumer Insurance system and process enhancements that improve outcomes for customers and the business.
What You’ll Do
- Support Product Owners with planning, prioritisation, and delivery to meet agreed outcomes across multiple initiatives.
- Coordinate delivery plans, manage dependencies, and address risks to maintain steady progress.
- Provide hands-on support to squads by removing blockers and escalating issues when needed.
- Guide system enhancements to ensure technical assets meet business needs and performance expectations.
- Build strong relationships with stakeholders across business, technology, and risk functions.
- Coach and mentor team members to strengthen delivery capability and ways of working.
What You’ll Bring
- Experience in delivery roles within insurance or financial services, working across multiple stakeholders.
- Practical knowledge of Agile ways of working and supporting Product Owners or similar roles.
- Confidence managing delivery plans, risks, and governance in complex environments.
- Strong stakeholder engagement skills, including working with senior leaders.
- A coaching mindset, with experience lifting team capability and confidence.
What You’ll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Performance-based bonuses and Suncorp shares for eligible employees
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.