Principal Officer- Ticketing

Principal Officer - Ticketing

Directorate: Place

Grade: F16

Salary: £44,075 - £49,282

Location: East Midlands

Contract: Full Time

Help Shape the Future of Public Transport

We are looking for an ambitious and experienced professional to join us as Principal Officer – Ticketing, playing a leading part in developing and delivering integrated ticketing solutions that will transform how people travel across the East Midlands.

This is an exciting opportunity to play a key role in delivering a customer-focused, region-wide ticketing strategy that supports a modern, seamless and accessible public transport network.

Working closely with transport operators, local authorities, suppliers and strategic partners, you will help shape innovative ticketing systems using smart technologies including contactless payments, smartcards, mobile ticketing and integrated journey planning tools.

About the Role

• Lead the creation and implementation of a regional integrated ticketing strategy.
• Drive the development of multi-operator ticketing systems and supporting infrastructure.
• Deliver innovative ticketing products and schemes that improve passenger experience and accessibility.
• Build strong partnerships with transport operators, local authorities and wider stakeholders.
• Manage supplier relationships and contracts to ensure high-quality service delivery.
• Support funding bids, business cases and investment opportunities for future enhancements.
• Oversee financial planning, procurement and governance activities linked to ticketing programmes.
• Monitor performance and use data-driven insights to support continuous improvement.
• Champion innovation and emerging technologies across the transport network.

Where applicable, you will also provide leadership and support to team members, fostering a collaborative and high-performing culture.

What We’re Looking For

We are seeking a candidate with:

Essential

• Experience creating and implementing integrated ticketing strategies or systems.
• Previous experience working within ticketing, transport technology or smart mobility environments.
• Strong skills in delivering products, projects or schemes from concept through to implementation.
• Excellent stakeholder management and relationship-building skills.
• Proven experience working within the transport sector.

Desirable

• Experience managing complex technology or smart infrastructure projects.
• Knowledge of UK transport policy, planning regulations and funding mechanisms.
• Familiarity with smartcard and digital ticketing technologies and transport ticketing legislation.
• Experience working within or alongside local government or transport authorities.
• Degree qualification in a relevant field or equivalent professional experience.
• Chartered status (e.g. CILT).

Our Values

We are a values-led organisation committed to:

Lifting Our Region

Putting regional outcomes first and acting as passionate advocates for our communities and places.

Working Together

Building meaningful partnerships and bringing people together to deliver positive change.

Making an Impact

Turning ideas into action and delivering real improvements with purpose and focus.

Being Human

Valuing diverse perspectives and creating authentic, inclusive relationships with colleagues and stakeholders.

Why Join Us?

This is your chance to influence the future of public transport across the East Midlands and help create a more connected, sustainable and accessible region for everyone.

You’ll join a forward-thinking organisation built on partnership, innovation and long-term impact where your work will directly improve journeys and opportunities for people and communities across the region.

Closing Date: 14/06/2026

Proposed Interview Date: 02/07/2026