Senior Account Handler

Salary: Starting from £37,000.00 (depending on experience) + bonus potential

Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Billericay

About The Role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for an Senior Account Handler to join our Direct Corporate Risks Ltd team in their Billericay office.

As an experienced Senior Account Handler you'll be responsible for processing vehicle adjustments, MID updates, liaising with clients and insurers on vehicle and fleet related queries, data input, processing and invoicing for new clients.

Established since 1996, Direct Corporate Risks are a specialist insurance broker with the combined experience and expertise of over 50 years in our chosen sectors. The industries we currently specialise in are; Waste & Recycling, Haulage, and High Risk Liability sectors.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Managing a portfolio of clients, liaising with clients on a daily basis, answering incoming telephone enquiries and dealing with any necessary policy amendments on motor fleet policies as required, including the updating of the MID and discussing risks with insurers and client.
• Negotiating terms / quotes with underwriters.
• Account management including renewal chasers through to file closures.
• Undertaking vehicle amendments and adjustments, including updating the Motor Insurance Database.
• New business processing, finance set ups and documentation issue.

What you'll need to have

• Proven experience working in the UK insurance industry, from a Sales, Account Management or Underwriting background
• Outcome focused, self-motivated, enthusiastic & strong attention to detail.
• Ability to manage your own time and prioritise work without supervision, to meet deadlines.
• Able to communicate effectively with others.
• Strong contribution to the team through own ideas, initiatives and concepts.

What makes you stand out

• Hold a Certificate in Insurance.
• Proactive, with a passion for client service.

What we offer

• 28 days annual leave plus bank holidays
• Your birthday off
• Group Personal Pension
• Bonus scheme
• A holiday buy scheme
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

Hear from the hiring manager

"As a team we value teamwork, a drive to succeed, accountability and a desire to provide the very highest quality of advice to our clients – we provide extensive training so our team are not only specialists in insurance, but also in the industries in which our clients operate in."

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes. The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

• Directory of Social Change’s UK Guides to Company Giving 2017-26