JOB PURPOSE / ROLE:
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
AREAS OF RESPONSIBILITY:
- Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Follows the day-to-day operations related to own job to ensure continuity of work.
- to regularly with customers is defined in the communication policy and providing a consistent and superior digital experience. Ensuring that customers receive world-class services and that their needs are understood and met through the financial products offered by the bank.
- To enhance customer relationships & while doing so, educate, encourage and motivate customers to use digital media for their banking transactions/needs while maintaining a “window” to talk to the bank whenever the customer needs.
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Executes banking campaigns in coordination with concerned business units in order to achieving sales and customer acquisition targets.
- Advisory and Consultation Providing personalized financial advice and recommending suitable banking products that align with customers’ financial goals.
- Follow-Up and Relationship Maintenance Conducting regular follow-ups with customers to ensure positive engagement and loyalty, seeking feedback to enhance service quality.
- Assists in the preparation of timely and accurate reports of Riyad Bank to meet company and department requirements, policies and standards.
- Contributes to the identification of opportunities for continuous improvement of processes and practices taking into account ‘international best practice improvement of business processes, cost reduction and productivity improvement.
- Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
- Performs other related duties or assignments as directed
Minimum Qualifications:
- Bachelor’s degree in Business or equivalent
Minimum Experience:
- 2-4 years relevant experience in the banking sector
Language:
English: Intermediate