At Tim Hortons, we believe that you shouldn't have to compromise. Whether you want a hot freshly prepared breakfast on the way to work served with our smooth, delicious coffee; a great choice of freshly prepared hot sandwiches for lunch, or one of our famously irresistible donuts for a sweet afternoon treat, Tim Hortons is the place to visit. However, there’s more to Tim Hortons than great-tasting fresh food and coffee. We work hard to deliver the highest quality products and services and strive to be a leader in everything we do.
An iconic 60-year-old brand in Canada, Tim Hortons is off to a great start as we take on the competitive UK marketplace. After unprecedented media interest in the national launch in Spring 2017 and a fanatical social media following from fans across the UK, it is no surprise that from the first store we are a roaring success, with 77 other restaurants now part of the estate and an exciting growth agenda.
As we look ahead to a busy expansion plan across the country, we are looking for a Technical Assistant to join the team. The role will sit in the QA/Technical department, whilst helping maintain the highest standards of food safety and compliance. This is a unique opportunity to work across both departments, developing new skills and contributing to our success.
Candidate Profile
- Excellent English reading and writing skills.
- Attention to detail and high level of accuracy.
- Strong computer literacy - e.g. Word, Excel, PowerPoint, Outlook & Teams – ability to create documents, tables, graphs & work in spreadsheets (including formulas)
- Excellent organisational skills and the ability to work on multiple projects simultaneously.
- At least 1 years’ relevant experience working within food production within a technical or quality role, can be through a placement
- Degree qualified in food science or equivalent
- Food Safety Level 2 Qualification
- Qualification in HACCP
- Previous experience of using online specification systems
- Working knowledge of Allergen Management and Labelling/Artwork
- Previous experience of using retailer specification systems
- Uses initiative to complete tasks independently.
- Proactive, with strong problem-solving skills.
- A passion for the Tim Hortons brand.
- Sound communication, being confident with internal + external stakeholders.
Job Responsibilities
- Generate and update allergen & nutrition data for finished products.
- Maintain information on RBI spec portal. Keep up to date with correct suppliers and ingredients.
- Liaising with suppliers to ensure technical information is completed to the correct standard.
- Proofread technical documents i.e. specifications & artwork to ensure accuracy.
- Manage complaints, maintain the log, identify and investigate the root cause for any non-conformances and complaints with suppliers and restaurants, trend analysis, send out complaints data.
- Write weekly complaints/quality report, published in our Tim’s Memo Mailer.
- Support operations in investigating and responding to customer complaints.
- Create product/raw material documentation in Word, Excel, PowerPoint and using online systems.
- Update databases and website information e.g. maintain the products on the TH website.
- Answer internal and external technical queries
- Support on training programs, health and safety and food safety practices
- Work with L&D and Operations in restaurants to create and improve Ops procedures.
- Update and maintain products on the RBI system.
- Support the conducting of taste panels, trials and reporting of results.
- Establish robust QAS documents with supplier.
- Maintain supplier contact information.
- Document control
- Generate new documents for HACCP and Quality Manual.
- Coordinate yearly swabbing exercise, reporting of results and corrective actions.
Department Administration (as Required)
- Support the departments with daily maintenance of all related data and working documents
- Writing procedures and preparing presentations.
- Prepare and send samples
- Arrange couriers
- Arrange lab tests
- Any other duties as reasonably requested by the business which may not be part of your day-to-day role.
Role location
- The role is full-time and permanent, and is office-based in Wolverhampton, at WV11 1XR
- Candidate will be required to travel to our restaurant locations across the UK as required