United States
Job Type: Full-Time, Remote in the US
Pay: $24–$30 per hour, depending on experience
Important Notes
About Us
The Law Offices of Parag L. Amin, P.C. is a growing law firm committed to exceptional client service, teamwork, and professional excellence. We take pride in building a supportive, accountable, and growth-oriented workplace where team members are valued and developed.
Company Video: https://youtu.be/HQB1X6VsxKo?si=KAeh3lMtc4pzBxw4
We are seeking an IT, Systems, and Operations Support Specialist to help support our remote team, improve our internal systems, troubleshoot technology issues, and help us continue building a more efficient, organized, and technology-driven law firm.
This role is ideal for someone who is technically capable, highly organized, proactive, service-oriented, and comfortable working across a variety of tools, systems, and operational projects. You do not need to be a senior engineer, but you should be the kind of person who enjoys figuring things out, documenting solutions, supporting team members, improving processes, and using technology to make the team more effective.
About the Role
This is a hands-on operations and technology support role. You will help manage and troubleshoot the firm’s day-to-day technology systems, provide support to a remote team, assist with Microsoft 365 administration, help build and improve ClickUp workflows, support automation projects through tools such as Zapier, and help develop AI-based workflows, skills, and internal tools using platforms such as ChatGPT and Claude.
You will work closely with firm leadership and team members to identify operational bottlenecks, solve recurring tech issues, organize systems, improve documentation, and help ensure the firm’s technology supports excellent client service and team productivity.
This is a great opportunity for someone who enjoys a mix of IT support, systems administration, process improvement, automation, AI tools, and operations support.
Key Responsibilities
· Provide day-to-day IT and technology support for a remote law firm team
· Provide Microsoft 365 support, including troubleshooting Outlook, Teams, OneDrive, SharePoint, user access, permissions, mailboxes, and related admin settings
· Assist with email, domain, DNS, and system configuration issues, including basic deliverability troubleshooting
· Help build, maintain, and improve ClickUp workspaces, task templates, dashboards, automations, views, workflows, and documentation
· Assist with creating and maintaining standard operating procedures, internal guides, troubleshooting checklists, and training materials
· Help connect systems and automate workflows using Zapier and similar tools
· Support AI-based projects using tools such as ChatGPT, Claude, and other AI platforms
· Research and evaluate software tools, integrations, and technology solutions that may improve firm operations
· Track recurring technical issues and recommend practical improvements to prevent repeat problems
· Help maintain clean, organized, and secure internal systems, files, permissions, and documentation
· Support special operations projects as assigned by firm leadership
Qualifications
· 2+ years of experience in IT support, systems administration, operations support, technical support, or a similar role
· Comfortable supporting a remote team and troubleshooting technology issues through email, chat, video calls, and screen sharing
· Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and related admin functions
· Familiarity with DNS, domain settings, email deliverability, SPF, DKIM, DMARC, and basic website/domain configuration is strongly preferred
· Experience with ClickUp, Asana, Monday.com, Zapier, or similar project management and automation tools
· Experience building AI tools, prompts, custom GPTs, AI agents, or workflows using ChatGPT, Claude, or similar platforms
· Strong problem-solving skills with the ability to research, test, document, and implement practical solutions
· Highly organized, detail-oriented, and able to manage multiple projects, support requests, and priorities
· Clear written and verbal communication skills, with the ability to explain technical issues to non-technical team members
· Professional, dependable, proactive, accountable, and able to maintain confidentiality
· Prior experience supporting a law firm, professional services firm, or remote team is a plus, but not required.
Who You Are
You may be a strong fit for this role if you are:
· The person people naturally go to when they need help figuring out a tech issue
· Comfortable working independently and researching solutions when you do not immediately know the answer
· Patient, professional, and service-oriented when helping team members troubleshoot problems
· Interested in using AI, automation, and better systems to make work easier and more efficient
· Detail-oriented enough to document processes clearly and maintain organized systems
· Proactive about identifying problems before they become bigger issues
· Comfortable switching between support tickets, system improvements, workflow buildouts, and special projects
· Dependable, accountable, and committed to helping the team operate at a high level
Why Join Us
· Compensation: $24-$30 per hour, based on experience
· Opportunity to earn performance-based bonuses
· Health benefits and paid time off after the 90-day probationary period
· Flexibility of remote work with a supportive, team-oriented culture
· Opportunity to work directly on meaningful systems, automation, AI, and operations projects
Our Core Values
These principles guide our approach, define our culture, and drive our success:
Growth, Integrity, Value, Proactivity, Accountability, Results, Dependability, Service.
How to Apply
To be considered, applicants must submit:
We are looking for candidates who have already built and implemented practical systems, automations, workflows, or documentation — not someone who would need to learn these tools from scratch on the job.
Please email your resume and video link to:
Applications submitted without these requirements will not be considered.