Position Overview
We’re looking for a motivated, hands-on Field Service Technician to join our growing technical team! This is an exciting opportunity for someone who thrives on solving technical challenges, building strong customer relationships, and making a real impact in the field.
In this role, you’ll work closely with customers, dealer partners, and internal teams to ensure our cutting-edge equipment performs at its best. You’ll be at the forefront of our growth—representing Summa on-site, delivering exceptional service, and helping drive our reputation for excellence across the industry.
The ideal candidate is technically skilled, customer-focused, and energized by the opportunity to travel, tackle complex problems, and grow with a company that’s on the rise.
Company Overvie
wBased in Indianapolis, Indiana, Summa America is part of a globally respected organization with more than 50 years of innovation and excellence, originating in Belgium. Over the decades, Summa has grown into a worldwide leader in premium cutting solutions, trusted by companies that demand precision, performance, and reliability
.Summa offers a broad and versatile portfolio of vinyl, flatbed, and laser cutting systems, supporting customers across Sign & Display, Packaging, Textile, Printing, and Apparel industries. Our advanced technology helps businesses around the world boost productivity and accuracy, and through our strong network of resellers, we deliver expert guidance, training, and support every step of the way
.At Summa America, we’re passionate about technology, collaboration, and building long-term partnerships that drive success
.And we’re growing fast
!
Key Responsibiliti
- esTravel to customer sites to set up and install Summa equipment, ensuring optimal performance and user satisfactio
- n.Work with customers to identify and resolve electrical, mechanical, and computer-related issues affecting Summa cutter
- s.Perform depot and on-site service to maintain and repair Summa equipment, including handling complex electrical and mechanical repair
- s.Provide guidance and training to customers on proper equipment use, preventative maintenance, and troubleshooting technique
- s.Represent Summa America at industry trade shows, dealer meetings, and events, helping strengthen brand visibility and relationshi
- psMaintain accurate records of service calls, repairs, and maintenance performed. Provide detailed reports to the Service Manager as neede
- d.Regular travel across the U.S. and Canada to service client needs. Must be able to accommodate overnight and occasional weekend trave
l.
Qualificati
- onsAssociate degree or certification in a relevant technical field preferr
- ed.2+ years of experience in field service or equipment maintenance roles is ide
- al.Must reside within close proximity to a major airpo
- rt.Strong understanding of electrical, mechanical, and computer syste
- ms.Experience with industrial equipment maintenance and repair is a pl
- us.Ability to diagnose and resolve complex equipment issues independent
- ly.Excellent interpersonal skills with a focus on delivering exceptional servi
- ce.Ability to communicate technical information to non-technical use
- rs.Willingness to travel extensively, including overnight and weekend trav
- el.Ability to lift and carry up to 50 l
- bs.Comfort working in varied environments, including manufacturing and warehouse settin
- gs.Ability to travel 7
5%+
Bene
- fitsComprehensive health, dental, and vision insurance p
- lans401(k) with company matc
- hingGenerous paid time off, including vacation, sick leave, paid holidays, and wellness
- daysLife and AD&D Insur
- anceShort-Term and Long-Term Disability cove
rage