Sales methodologies
Role-playing
Onboarding
Mentorship
Performance improvement plans
- DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
Implement service & retail education plans aligned with business priorities
Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
Pilots & monitors Retail Education's Efficiency
- TRANSMITS, MEASURE & EMPOWER
Designs & implements appropriate learning solutions for Retail Signature
Delivers & transmits Education Contents
Provides personalized follow-up & coaching on the spot
Animates learning communities with passion
- ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
Fosters empathy and credibility
Promote and develop the boutique teams in: Knows customer profiles & transmits retail signature
It continually elevates skills of expert boutique teams to create memorable experiences tailored to brand specificities under a Client Centricity framework.
Key Responsibility 1
LEARNING & DEVELOPMENT
Implement and measure training and coaching strategies in an omni channel environment to maximize sales.
- Develop a deep understanding of the boutique´s team' skills and needs to set and implement short, mid, and long-term training action plans to exceed sales targets, improving the sales and service skills of the boutique teams.
- Coaching on the spot: in charge and responsible for the carry out of the Retail Signature coaching and provide the KPI´s evaluation report.
- Drive boutique performance, including but not limited to Category performances.
- Train & develop the talent of boutique team by carry out Coaching on the spot.
- Evaluate performance of boutique team according to KPI´s & Brand standards (Retail Signature)
- Refresh coaching before events take place.
- Identify & exploit existing /new opportunities for Montblanc in terms of training.
Key Responsibility 2
LEADERSHIP
Enhance client knowledge through Retail Signature to connect and engage with visitors, prospects and clients.
- Train the boutique team to improve data capture (visitors, prospects, clients).
- Promote the use of clienteling and continuous education tools to improve the sales and service skills
- Coaching on, program and curate exceptional experience to connect & engage with client.
- Partner with corporate office to leverage the BTQ as an experience center, through Maison related animations (ex. art & Culture animations) and Client special events.
- Inspire the team.
- Act as an inclusive leader – ensure every team member is respected and has a voice.
- Engage teams and regular communicate about maison's vision, strategy & common business goals
- Energize and animate through the year.
- Attract & develop a high-performing team.
- Actively source candidates & maintain a pool of talents through candidates.
- Partner with Managing Director, Retail Manager, KAM and Regional Training Manager to define a development journey for each employee of the Boutiques (internal and external as a priority)
- Provide regular feedback and coaching on the spot.
- Ensure all new team members have structured on-boarding and define development journeys related to Maison-DNA topics & Career paths.
- Act as a brand ambassador towards the team.
- Embrace the true value of the Maison DNA and Values and Lead by example.
- Uphold boutique image
- Partner with the correspondant areas related brand image (ex. Grooming guideline, VM guidelines, Board etc..).
- Partner with corporate teams to ensure that the boutique meets Montblanc standards through regular maintenance and image topics.