Sales Manager

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales Manager

Montblanc | New York City

Reports to: Boutique Manager

Role Overview

Reporting to the Boutique Director the overall responsibility for the Sales Manager role is co-manage the sales, customer service, and operations of retail boutique while providing for the growth and development of the sales team.

Responsibilities (or Mission)

• Plans and directs the day-to-day sales operations of the boutique.
• Develops strategies to improve customer service, drive store sales, and increase profitability.
• Develop a strong sales team to deliver consistent luxury client experience.
• Implementation and execution of sales initiatives
• Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
• Ensures all products and displays are merchandised effectively to maximize sales and profitability.
• Forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas together with the District Manager.
• Participates in the annual review process

Qualifications

• A bachelor's degree or its equivalent; at least 5 years of experience in retail sales.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Lead and directs the work of others.
• Excellent understanding and appreciation of the luxury goods markets
• Excellent communication skills both verbal and written to people of varying levels and cultures;
• Excellent interpersonal skills with the ability to cultivate good working relations within the company;
• Highly creative. Out-of-the-box thinker;
• Self motivated seeking challenge and growth
• Strong analytical and organizational skills;
• Microsoft Office, SAP, experience with Client Relationship Management systems and Outlook

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $90,000 - $110,000

Salary will be determined based on relevant skills and experience.