Performance Specialist - Service Network

“There are qualities which lead to success. Courage, perseverance, the ability to dream and to preserve." - Soichiro Honda

At Honda Australia, our curiosity about human beings drives us to create products that deliver joy to people's lives. It is our continual pursuit of dreams, inspiring philosophy, and commitment to customers that establish the spirit of Honda. As a company built on dreams, our associates are passionate and inquisitive, and dedicated to putting the customer at the centre of everything it is we do. We produce some of Australia's most recognised cars, motorcycles, power products and are backed by a huge global footprint - there really is no company like us.

About the role

Reporting to the Head of Service, this is a key national role within the Vehicle Service department, responsible for driving network performance by maximising active customers, supporting vehicle service excellence through service product participation and implementation, and contributing to overall customer satisfaction to enable business growth.

Acting as the central liaison between the Service Department and Business Development Managers (BDMs), this role ensures strong strategic alignment and effective two‑way communication with regional teams and dealers. The role also leads the development of national and tactical service campaigns, incentive programs, and customer engagement initiatives, while monitoring key service KPIs and working with regional teams to implement corrective actions and performance improvements where required.

Service managers with leadership experience or Business Development Managers from OEM background will be viewed favourably!

How you'll make an impact

• Serve as a conduit between the Service Department and BDMs, ensuring smooth coordination.
• Oversee Network Service Performance, drive and monitor improvements across the dealer network.
• Oversee, measure & propose improvements in vehicle service / ownership journey management in conjunction with CRM team to enhance long-term customer relationships.
• Manage service leads in partnership with digital teams while driving National and DLR campaign delivery to improve conversion, engagement, and service promotion.
• Develop & execute service campaigns, and oversee service website, marketing, and service product advertising strategies.
• Own monthly DLR service KPI reporting to senior management, driving improved reporting and insights, and providing backup support for service forecasting, budgeting, and analytics.

What you'll bring to Honda

• Tertiary qualification in business, marketing, commerce or similar areas or equivalent experience in a related field.
• Proven analytical and problem-solving skills.
• Strong communication, stakeholder management& execution skills.
• Ability to identify trends and changes in data and make decisions accordingly.
• High proficiency in Power BI, excel & powerpoint

The Honda Experience

• Attractive lease programs - vehicles & motorcycles
• Product discounts - vehicles, motorcycles, power equipment, accessories & merchandise
• Free loan program for lawn and garden equipment (Victorian Associates)
• Flexible Work Arrangements
• Paid Parental Leave
• Exciting Engagement Activities - Associates Day, end of year activities & divisional offsites
• Employee Assistance Program for associates & immediate family members
• Wellbeing support - Wellbeing Day, Trained Mental Health First Aiders
• Cultural Flex Days - substitute two public holidays
• Access to professional development courses
• Onsite Gym (Head Office)
• Free parking

Why join Honda Australia?

At Honda, Respect for the Individual is the fundamental belief in the uniqueness of all human beings. We strive to nurture and promote each other's capacity to think, reason and create. At Honda, we understand that each individual has something to contribute to our success.

Honda is an Equal Opportunity Employer. We support our Employees in an open, inclusive environment and give each individual the opportunity to realise their dreams. When you join Honda, you'll be part of a passionate, diverse group who truly enjoy what we do! That's the Honda way.

Experience The Power of Dreams for yourself!

Applicants must satisfactorily complete a National Criminal Records check to undertake this role.

If you are interested in the position and feel your skills match the criteria for the role, we would like to hear from you.