Lead Product Manager, ComLink+

About Ministry of Social and Family Development (MSF)

The Ministry of Social and Family Development (MSF) is Singapore's lead ministry for social and family policies, working to build a caring and inclusive society where every individual and family can thrive.

We deliver essential services through our network of Family Service Centres, Social Service Offices, and industry partners, supporting vulnerable populations across all life stages. Our work encompasses family services, early childhood, social assistance, disability support, mental health initiatives, and community development programmes.

In the ComLink+ initiative, you will be supporting lower-income and vulnerable families and individuals so that they can achieve stability, self-reliance, and social mobility over time. As the initiative rolls out different programmes and incentives for families, our team consistently and rapidly evolves our digitalisation toolkit to support the initiative.

Read more to get a glimpse on ComLink+ https://www.channelnewsasia.com/today/big-read/comlink-plus-social-support-coaching-progress-challenges-6075841

Join our dedicated team of professionals and help make a meaningful difference in the lives of Singaporeans as we work together to nurture strong families and build resilient communities.

About GovTech

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

What you will be working on

You will lead multiple product squads delivering MSF’s platforms. You own product outcomes, prioritisation and cross-domain trade-offs, and you will coach a team of product managers to deliver measurable impact with a product that serves multiple divisions across MSF.

As a Product Manager, you will hold significant ownership over your product domain, driving it from concept to reality while aligning with the broader programme goals. Your core responsibilities include:

• Strategy & Outcomes: Set product strategy and OKRs aligned to MSF and sector outcomes; translate needs into a sequenced and measurable roadmap.
• Prioritisation & Decision-Making: Own backlog prioritisation; make and communicate clear trade-offs with documented rationale.
• Squad Leadership: Lead and mentor junior PM; set standards for discovery, PRDs, experimentation, and product quality.
• Delivery Partnership: Partner Business/Engineering/Design to deliver iteratively; manage dependencies; and collaborate closely.
• Market and Customer Research: Conduct thorough market analysis and customer research to identify needs, trends, and opportunities. Utilize insights to inform product development and positioning.
• User Advocacy: Act as the voice of the user within the organization. Ensure that user needs and feedback are integrated into product planning and development.
• Adoption & Change: Drive rollout readiness (training, comms, support, feedback loops) and improve adoption across divisions and sector partners.
• Metrics, Risk & Governance: Ensure instrumentation and dashboards for adoption/efficiency/quality; proactively manage risks (privacy/security, data quality, operational readiness).

What we are looking for

• 8+ years product management experience with evidence of shipping outcomes
• 3+ years of experience of leading PMs and cross-functional teams in complex environments
• Relevant qualification in Computer Science, Business, Engineering, or a related field
• Strong product craft: Discovery, Prioritisation, Metrics, Data-Driven, Stakeholder influence
• Strong sense of ownership and accountability
• Technical literacy to work effectively with engineers on platform, data and integration trade-offs
• Strong product craft: discovery, prioritisation, metrics, writing, stakeholder influence