IT Support Specialist
Location: Zoetermeer
We have a skilled service desk and aim to stay ahead in technology. We are looking for an IT Support Specialist who takes responsibility for quality, structure, and continuity within IT Support. In this role, you won’t just resolve incidents—you will monitor and improve the system in which they occur. You are technically strong, think in processes, and are confident enough to address colleagues when needed.
What will you do?
- Independently handle complex IT incidents and service requests (1st and 2nd line support)
- Take ownership of tickets from intake to structural resolution
- Install, configure, and manage hardware and software
- Actively manage assets, compliance, and documentation quality
- Identify structural issues and translate them into concrete improvement actions
- Automate and standardize recurring tasks
- Coach and provide content-based support to less experienced colleagues
- Contribute to international IT projects and collaboration
Where will you work?
Your base location is Zoetermeer. In addition, you will regularly visit offices in the Netherlands and Belgium. You will work in a compact and professional team where ownership, transparency, and quality are the standard—not optional.
Who are we explicitly looking for?
We are looking for an IT Support Specialist who:
- Looks beyond individual tickets and takes responsibility for the bigger picture
- Feels comfortable in a role with technical influence
- Not only suggests improvements but also implements and maintains them
- Stays calm under pressure and is confident in making decisions
You recognize yourself in this:
- At least 3 years of experience in a professional IT support environment
- Proven experience with Windows OS, Active Directory, Entra ID, Intune, Microsoft 365, and Hyper-V
- In-depth knowledge of hardware such as laptops, meeting room equipment, etc.
- Experience with ticketing tools (Zendesk, Freshdesk, or similar) and improving their usage
- Strong skills in documentation, knowledge transfer, and knowledge retention
- Excellent command of English (used daily)
- Driving license (Category B) and own transport
Preferred (but still important):
- ITIL v4 (practically applied, not just certified)
- CompTIA A+/Network+ or Microsoft MD-102
- Experience with scripting or automation (PowerShell is a strong plus)
When will you thrive in this role?
This role suits you if you get energy from:
- Taking responsibility for the full support process, not just individual tickets
- Working independently and proactively improving processes in a smarter, more structured way
- Giving and receiving open feedback as a tool for growth
- Working in an environment where structure, documentation, and knowledge sharing are essential for quality and continuity
What do we offer?
- A permanent contract
- Salary range 2990-3595 (depending on interview evaluations)
- 13th month salary
- Holiday pay
- Performance-based bonus
- 25–31 vacation days (depending on age)
- Mobility allowance or NS Business Card
- Working from abroad policy (30 days in a calendar year)
- Smartphone, home working allowance, and a fully equipped home office setup
- Pension scheme
- Professional, informal work environment without micromanagement
Development & perspective
This role is intended for professionals who want to grow into expert or specialist IT roles. Career progression is based on demonstrated impact, not years of service.
Interested?
We encourage you to apply if you see yourself in the profile above and are excited about a role that goes beyond operational support. The process includes an online assessment, an introductory interview, and a final interview, followed by a reference check.