Uphold Jaeckle Core values and ensure all personnel adhere to company core values, operational standards, and compliance requirements.
Communicate effectively with customer service, warehouse staff, and other departments (sales, purchasing, transportation) using various methods (in-person, telephone, email, software tools) to ensure smooth workflow.
Serve as the main point of contact for all customer-facing freight coordination for Jaeckle Distributors.
Work with Operations stakeholders including Freight and Logistics Manager, Warehouse Managers, Supervisors, Receiving Personnel, Customer Service, and Procurement to achieve daily goals.
Provide outbound logistics support for the Madison location and satellite locations as needed or as opportunities arise.
Assist in proactively resolving challenges, delivery issues, delays, and other logistics-related issues.
Provide feedback to Freight & Logistics Manager regarding utilization level, cost, and effectiveness of Jaeckle trucks, partner freight, and other freight vendors.
Records and communicates instances of delivery issues by Jaeckle or other logistics companies and monitor known issues for addressable trends.
Execute and confirm special and expedited orders, ensuring rapid processing, accurate documentation, and clear communication with internal teams regarding urgent shipments.
Provide and document freight quotes, tracking information, Jaeckle and freight partner communications, and customer follow-up for potential and completed shipments, deliveries, and occasional returns and pick-ups.
Create, monitor, and update daily truck driver routes using company provided software, the company delivery schedule, and driver feedback to create an accomplish-able daily run.
Create, file, and send electronic data interchange (EDI) files to freight partners using company standard operating procedures (SOPs) and the company delivery schedule.
Generate bills of lading (BOLs) and packing lists from company provided software for Jaeckle deliveries, freight partner deliveries, and all other deliveries.
Create and book full truckload (FTL), less-than-truckload (LTL), and other shipments using company provided software, company SOPs, and best practices from experienced staff members to achieve cost-efficient, responsive deliveries.
Receive, electronically store, organize, and manage all proof of delivery documents and requests while identifying possible process improvements.
Coordinate, monitor, and assist with all customer returns, confirming readiness for pick-up, alerting Receiving / Inventory personnel of the inbound return, and providing details to warehouse personnel to assist with any related vendor returns.
Communicate, assess, coordinate solutions, submit, and close out freight issues and claims on behalf of Jaeckle and its customers while keeping the freight issues and claims log up to date.
Serve as a resource for supporting other elements of the warehouse freight and logistics functions including but not limited to truck route input, delivery schedule adjustments, staging, and picking management.
Other periodic duties as assigned by management including providing temporary coverage for other employees as needed.
Requirements
Superior attention to detail with a strong focus on confirmation of details and ability to thoroughly document communications.
Excellent communication skills speaking, listening, and professional writing with a proactive mindset to communication.
Proficient understanding of warehouse operations including receiving, inventory management, order fulfillment, picking, packing, shipping, and returns processing.
Ability to follow, understand, and improve SOPs dealing with repetitive tasks and repeatedly used software.
Proficient in basic mathematics, adding, subtracting, multiplication, division, fractions, and decimals.
Proficient in usage of computer software and tools including but not limited to email, Microsoft Office products, and warehouse management systems (WMS).
Ability to identify variances in data and physical shipments and see resolution through to completion.
Excellent organizational skills with an ability to prioritize time sensitive tasks.
Minimum of 3 years’ experience in warehouse, distribution, or manufacturing logistics
High School Graduate or equivalent, higher education in supply chain is a plus