About The Role
Shopify Payments processes billions of dollars for millions of merchants across 175 countries, and this role sits at the center of keeping that money safe. You will own credit risk identification and mitigation for merchants processing on our payments gateway — catching financial losses before they happen while making sure legitimate businesses never feel the friction. Commerce moves fast and bad actors get creative, so our signals, rules, and policies need someone who can stay ahead of both. This is not a back-office compliance job. You will shape strategy, refine detection models alongside data and engineering teams, and directly influence how Shopify protects its platform and its merchants at the same time. If you want to do credit risk work that actually matters at global scale, this is it.
Key Responsibilities
- Review cases flagged by models and rules, analyze signals, and act fast to prevent merchant credit risk losses
- Communicate directly with merchants via email to address concerns, gather information, and explain decisions in plain language
- Handle escalated account inquiries for high-value and high-visibility merchants where the stakes are highest
- Identify emerging risk patterns and industry trends, then work with data teams to sharpen detection rules and predictive models
- Shape credit risk policy and team strategy by bringing deep domain expertise to the table
- Collaborate with engineering and product teams to build better risk mitigation tools
- Conduct complex account reviews and articulate financial risk trends to the broader team
- Balance risk and reward so merchants get a low-friction experience without exposing Shopify to unnecessary losses
Qualifications
- 3+ years of hands-on merchant risk analysis experience in payments or e-commerce
- Deep knowledge of merchant credit risk patterns and the ability to connect scattered data points into a clear risk picture
- Proven track record building mitigation strategies and detection rules that catch bad actors without hurting good merchants
- Strong understanding of different business models and the specific risk profiles they carry
- Clear, direct written and verbal communication skills — you explain complex situations in plain language to any audience
- Experience managing risk for high-value processing volumes and high-visibility accounts
- Solid understanding of chargeback processes: root causes, money movement, mitigation techniques, and monitoring programs
- High proficiency with spreadsheet tools like Google Sheets or Excel
- Comfort working in ambiguity where existing frameworks don't always apply and you need to figure it out
Nice to have
- Proficiency in SQL and a habit of using data analytics to drive decisions
- Experience in financial underwriting or portfolio management
- Track record of shipping cross-functional projects with Product, Engineering, and Data teams
- Experience building and maintaining detailed policies, procedures, and knowledge management systems
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.