Technical Business Analyst

Job role: Technical Business Analyst

Hours: Monday to Friday, 09:00 - 17:00 (35 hours per week) hybrid working with a minimum of two days per week office based

Happy to talk flexible working

Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2025 for the second year running and so, we are happy to consider flexible working opportunities to help you balance your work and home life.

Team: IT - PMO

Location: Liverpool

Benefits: At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.

Here Are Some Examples Of What We Offer

• Annual leave starting at 25 days
• Annual bonus scheme
• Birthday privilege day and Christmas shutdown
• Holiday buy, sell and carryover scheme
• 2 charity volunteering or pro bono days
• Optional private medical insurance via BUPA
• Annual fitness allowance
• Flexible pension scheme
• ISA saving scheme and independent financial advice
• Electric or hybrid vehicle lease scheme
• Medicash
• EAP with access to counselling
• Enhanced family leave policies
• Access to confidential, expert support via Fertifa in relation to reproductive health and wellbeing
• Access to 10 days fully subsidised emergency or back-up care per year via Bright Horizons.
• Life assurance
• Group income protection
• Annual travel season ticket loan
• Hybrid working and dress for your day policy
• Bespoke training and development opportunities

Role Overview

Our Technical Business Analysts act as a bridge between legal practice and business operations, translating legal requirements into system / process specifications to improve workflows and drive efficiency. Their role also supports project delivery by ensuring comprehensive documentation is captured and maintained throughout the project lifecycle. This includes defining and documenting scope and deliverables to enable the development of costs, and timescales, as well as supporting testing and change control.

Effective communication with stakeholders at all levels, including executives and legal partners, is essential. You will be required to work across all Legal Business Groups and Central Service teams, supporting both operational initiatives and internal client facing transformation projects.

The role requires the ability to adapt BA discipline to a legal services environment, ensuring that technical, operational, and client driven outcomes are aligned with the firm’s strategic objectives.

Key Responsibilities

• Build strong relationships with stakeholders.
• Lead workshops to capture requirements and map user journeys.
• Assess requirements and processes against the firms’ strategic goals to ensure maximum value.
• Document requirements clearly and simply, using unambiguous language to ensure understanding for all parties.
• Lead on prioritisation of requirements using methods such as weighted scoring.
• Lead stakeholder sessions to playback requirements / wireframes / user journeys.
• Ensure requirements and project success criteria are measurable and testable.
• Support data migration activities.
• Support test preparation and execution.
• Define scope and support the management of change.
• Manage scope and change control throughout projects.
• Assist with training and provide post-go-live support.
• Support client facing process mapping, requirements gathering and solution design where the firm is delivering technology enabled services to clients.
• Partner with IT Infrastructure colleagues to ensure all requirements and proposed solutions are technically robust, feasible, and aligned with firm wide standards
• Partner with legal tech colleagues and legal teams on client delivery innovation, ensuring requirements are captured accurately and solutions meet client expectations.

What Are We Looking For

Important criteria:

• Minimum three years’ experience as a Technical Business Analyst.
• Proven experience leading workshops.
• Exceptionally strong stakeholder management skills in complex environments.
• Excellent analytical, problem-solving, and communication skills (written and verbal).
• Experience in translating business problems into actionable user stories.
• Experience in gap analysis and requirements tracking.
• Business process mapping / wireframing experience.
• Experience of working with complex integrated systems.
• Strong understanding of how data flows and is transformed across complex, multi-platform environments.
• Ability to manage multiple projects independently and maintain clarity under pressure.
• Advanced user of Microsoft Excel and Visio.
• Basic SQL skills for data analysis.
• Data mapping experience.

It would be beneficial to have some of the following:

• Knowledge of legal processes and software (such as Aderant, Intapp, IManage etc.)
• Experience of working with data-oriented projects
• Experience of working with APIs
• Experience of PowerBI
• Experience of QA Testing
• Experience of working with Lean Six Sigma methodology

If you don't meet all of the criteria above but feel that you could add real value to Hill Dickinson, we encourage you to apply and if successful, we can help you develop along the way.

Equality, Diversity and Inclusion

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief.

We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.

Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background.

Disability Support

We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at [email protected] should you require any adjustments to the application or interview process.

At Hill Dickinson, we welcome applications from individuals that are looking to return to the law as well as all routes to qualification, with both the SRA and CILEx.

All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.