Austin
Lumenci is seeking a Customer Success & GTM Lead – AI Platform to drive enterprise adoption, customer success, and go-to-market execution for Lumenci AI, a next-generation AI-powered patent intelligence platform. This role is ideal for a strategic leader with experience in enterprise SaaS, AI platforms, product commercialization, customer engagement, and B2B go-to-market strategy within complex technical or consulting-driven environments.
About Lumenci
Founded in 2018, Lumenci is a premier intellectual property consulting firm specializing in patent litigation, expert witness testimony, and patent monetization for leading corporations and global law firms operating across the software, telecommunications, semiconductors, and emerging technology sectors.
A key part of Lumenci’s model is the integration of deep technical expertise with litigation strategy. Our teams support high-stakes disputes by developing technical narratives, performing rigorous analysis, and partnering with world-class expert witnesses whose testimony shapes case outcomes in courts and arbitration forums worldwide.
Headquartered in Austin, Texas, with offices in San Francisco, New York, and Gurugram, India, Lumenci delivers end-to-end support spanning technical analysis, expert strategy, valuation, and monetization execution. Our differentiated approach, which includes combining engineering depth, litigation experience, and operational rigor, has resulted in long-term partnerships with leading law firms and technology companies navigating complex IP disputes. Lumenci is backed by VSS Capital Partners (“VSS”) and Century Equity Partners (“CEP”). VSS is a private equity firm dedicated to investing in tech-enabled business services, healthcare, and education companies. Since 1987, VSS has managed eight private capital funds with aggregate committed capital of nearly $4 billion across 103 platform companies and over 600 add-on acquisitions.
VSS’s investment in Lumenci was from VSS Structured Capital IV, L.P. (“VSS SC IV”), a $530 million fund which had its final closing in December 2022. CEP is a private equity firm headquartered in Boston, MA, that partners with companies seeking investments to support growth or fund acquisitions, partial buyouts, or recapitalization opportunities.
Employment Type: Full-time, exempt
Work Arrangement: Hybrid (possibility of remote with intention to relocate)
Location: Austin, TX
This role may require approximately domestic travel for client meetings, internal strategy sessions, and product/market events.
Role Overview
Lumenci is seeking a Customer Success & GTM Lead – AI Platform to help launch, commercialize, and scale Lumenci AI across law firms, patent investors, and corporate IP teams. This highly strategic and customer-facing role sits at the intersection of product, customer success, consulting services, enterprise AI adoption, and revenue growth.
This role will work closely with the Vice President of Product, AI Platform & IP Intelligence to help shape product adoption strategy, customer workflows, product feedback loops, and market expansion initiatives for Lumenci AI. You will partner directly with leadership, product, consulting, and customer stakeholders to operationalize product-market fit and drive enterprise adoption of Lumenci’s AI-powered platform.
You will lead onboarding for early customers, manage pilot programs, gather market intelligence, support product commercialization efforts, and help convert customer adoption into scalable recurring revenue opportunities. This is a foundational role that will help define how Lumenci AI is introduced and adopted across the intellectual property ecosystem.
The ideal candidate is entrepreneurial, customer-centric, and commercially minded, with experience operating in fast-moving enterprise SaaS or AI product environments. This role requires someone who can bridge complex technical capabilities with real-world customer workflows while building trusted relationships with executive stakeholders and enterprise users.
Customer Success & Enterprise AI Platform Adoption
Serve as the primary customer-facing lead for Lumenci AI and drive successful onboarding, enterprise adoption, and long-term customer engagement.
Responsibilities include:
Pilot Program Execution & Product Commercialization
Lead Lumenci AI pilot deployments and support commercialization initiatives that help scale the platform across the IP ecosystem.
Responsibilities include:
Go-To-Market Strategy & Market Expansion
Partner with Lumenci leadership to define and execute the go-to-market strategy for Lumenci AI.
Responsibilities include:
Customer Discovery & Market Intelligence
Continuously gather customer and market insights to inform product strategy, AI workflow optimization, and roadmap development.
Responsibilities include:
Revenue Growth & Strategic Expansion
Support revenue growth initiatives and help expand Lumenci AI adoption within enterprise customer organizations.
Responsibilities include:
Who You Are
You are a highly customer-oriented and commercially minded operator who thrives in fast-paced, evolving product environments. You are equally comfortable working with executive stakeholders, enterprise customers, product leaders, and technical teams.
You understand how to translate customer challenges into scalable product adoption strategies and long-term business value. You are proactive, entrepreneurial, and excited about helping shape the future of AI-powered workflows within the intellectual property ecosystem.
This role is ideal for someone operating at a Director-level scope and influence, with strong cross-functional leadership capabilities and a passion for building customer-centric enterprise AI software platforms.
Required Qualifications
Preferred Qualifications
Experience in one or more of the following areas is strongly preferred:
Key Traits for Success
The ideal candidate will be:
What You Will Help Build
You will help shape and scale Lumenci AI into a category-defining enterprise AI platform for the intellectual property ecosystem.
This includes helping drive:
Why you will love working for Lumenci:
Be Part of a Global Team: Joining Lumenci means joining a diverse and globally distributed team. You'll collaborate with talented individuals from different backgrounds and cultures, bringing unique perspectives to every project.
Growth and Development Opportunities: At Lumenci, we believe in recognizing and rewarding merit. We offer opportunities for merit-based promotions, allowing you to advance your career based on your performance, contributions, and dedication. We are committed to supporting your professional growth and development, providing the resources and mentorship needed to excel in your role and take on new challenges.
Benefits & Total Rewards
Compensation & Pay Transparency
The expected total annual compensation range for this role is 110,000-$185,000, which may include base compensation and other eligible incentive components. Preferred location: Austin, TX
Actual compensation will depend on skills, experience, and work location. For candidates in jurisdictions that require pay range disclosures, Lumenci will provide a good‑faith compensation range for the candidate’s location as part of the job posting or during the interview process, consistent with applicable law.
Salary History: In compliance with applicable laws, Lumenci does not request, require, or rely on an applicant’s prior salary history when determining a starting salary or during any part of the hiring process.
Equal Opportunity Employer: Lumenci is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Accommodation: If you require a reasonable accommodation to complete this application or participate in the interview process, please let your recruiter know.
Employment Relationship: Nothing in this job description creates or is intended to create a contract of employment for any specific period of time. Employment with Lumenci, if offered, is on an at-will basis and may be terminated by either the employee or Lumenci at any time, with or without cause and with or without notice, subject to applicable law.