Company Description
SCARLETRED Holding GmbH is a global leader in standardized skin imaging and AI-driven skin analysis, providing cutting-edge software products and services tailored to biopharma, biotech, cosmetics companies, clinical research organizations, and healthcare professionals. Our flagship product, Scarletred® Vision, is an ICH-GCP and EU-GDPR compliant mobile medical device software that standardizes and digitizes skin assessments in pre-clinical, clinical, and post-marketing studies. The platform enables easy, scalable, remote, and on-site monitoring of dermatologic conditions while reducing development timelines and costs in clinical research. Delivered globally through flexible SaaS agreements, SCARLETRED offers innovative solutions that enhance efficiency and precision in skin research and analysis.
Role Description
This is a 100% on site role in our headquarter in Vienna for a Customer Success Manager position (Biopharma/Clinical Research). Responsibilities include overseeing clinical projects and ensuring timely setup of our system, supply of our services and overall project execution, managing customer relationships to ensure satisfaction and retention, and support developing strategies to improve the customer experience. The role requires collaboration with internal teams, providing support to clients in Biopharma and acting as a liaison between customers and the company to address inquiries and feedback effectively.
Key Responsibilities
- Plan, coordinate, and manage clinical research projects and study timelines
- Serve as the primary contact for sponsors, CROs, and external partners
- Build strong customer relationships with a focus on satisfaction, retention, and long-term trust
- Prepare, organize, and maintain study and project documentation
- Track project progress, report key developments internally, and identify improvement opportunities
- Collaborate cross-functionally with internal teams and external stakeholders
- Maintain up-to-date knowledge in clinical research, regulatory, and customer success fields
Qualifications
- Experience in clinical project management, preferably in biotech, biopharma, pharma, or CRO environments
- Master’s degree or PhD in Life Sciences or a related field
- Strong customer success, relationship management, and client service skills
- Proven ability to coordinate and supervise clinical studies
- Solid understanding of GCP and relevant regulatory requirements
- Strong analytical, organizational, and communication skills
- Fluent English required; German is a strong plus
- Broad understanding of clinical research workflows; pre-clinical knowledge is an advantage
What We Offer
- Full-time employment
- Professional growth opportunities in a multi-award-winning international scale-up
- Agile, motivated team with flat hierarchies and a shared vision
- Collaboration with international customers, sponsors, and partners and direct leadership guidance
- Minimum gross annual salary of EUR 45,000 full-time (Senior Position), overpayment depending on qualifications and experience (Job Entry / Junior / Senior)
Basic Requirements
- 100% on-site presence at our headquarters in Vienna, Austria
- Valid EU work permit required due to the short hiring timeline