Operations Manager, Turkey Operations

Description

At Amazon, we pioneer.

We also treat every single day like it’s day one. And we never sit still while we do it.

Are you up for crafting solutions and solving tomorrow’s problems today?

Then we have the opportunity for you!

We’re seeking experienced, Operations Managers to join our network.

As an Operations Manager, you’ll deliver inspiring, supportive leadership for the teams you lead. But at the same time, you don’t shy away from rolling up your sleeves and getting involved whenever necessary.

You’ll be directly responsible for developing a team of Area Managers and their direct report. The quality of your leadership is key to success in this role: you’ll tactfully motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business.

Another key aspect of the role is to lead on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you lead. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.

Key job responsibilities

Responsibilities

Your role will be pivotal in the overall management, control, organization and direction of Outbound operational areas of your site. Your responsibilities will include, amongst others:

• Maintaining Health and Safety standards within your remit area, while promoting and inspiring a culture of safety on-site,
• Monitor, analyze and work on improvement of customer experience and delivery performance.
• Maintain and develop KPIs and SLAs through daily management and follow-up.
• Become proficient on specific, larger-scale processes and activities, such as 5S audits,
• In your inventory control and systems environment, you’ll handle meaningful data collection, updating operations metrics on an hourly basis,
• Therefore, you’ll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience,
• Partnering closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,
• Implement progressive process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network,
• Contribute to process improvement and cost optimization initiatives. Lead lean projects in order to ensure continuous and sustainable improvements.

Basic Qualifications

• Bachelor’s degree, preferably in engineering.
• Advanced proficiency in verbal and written English and Turkish.
• Previous experience in leading large, diverse teams.
• Proven experience in operations, engineering, industrial or supply chain management.
• Overall understanding of inbound and outbound operations as well as support function roles.
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
• Relevant experience in using data evidence to influence business decisions

Preferred Qualifications

• Master’s degree.
• Experience in Lean, Six Sigma and Kaizen techniques.
• You embrace change, and are willing to relocate if necessary.
• AI knowledge and applying to process improvement.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Turkey Operasyon Hizmetleri Limited Sirketi

Job ID: A10387016