Purpose
Responsible for supporting and executing the overall activities of DC operations by closely managing 3PL performance, ensuring service excellence, and contributing to cost control and operational efficiency.
Key Responsibilities
- Customer Satisfaction;Ensure high service levels through effective daily operations and on-time delivery.
- Cost Efficiency;Support cost control and efficiency improvements through data analysis and optimization.
- Operational Excellence;Improve warehouse processes, productivity, and inventory accuracy.
- Regulatory Compliance;Ensure compliance with company standards, audits, and local regulations.
Essential Duties & Responsibilities
- Act as the primary operational support to the Warehouse Manager, ensuring smooth day-to-day execution of DC activities.
- Own and monitor warehouse KPIs (productivity, SLA, OTIF, inventory accuracy) and drive action plans with 3PL.
- Lead daily/weekly operational reviews with 3PL and ensure alignment on priorities, volumes, and performance targets.
- Analyze operational performance and identify improvement areas to increase efficiency and reduce costs.
- Support budget tracking, cost analysis, and validation of 3PL invoices with a strong analytical approach.
- Support the maintenance of inventory accuracy by coordinating cycle counts, reconciliation processes (SAP vs WMS), and stock adjustments.”
- Proactively identify risks in stock discrepancies and implement preventive actions.
- Ensure clear visibility of stock levels and support commercial teams with accurate inventory insights.
- Drive continuous improvement initiatives across warehouse operations (process optimization, layout improvements, productivity enhancements).
- Actively support strategic projects such as DC transitions, new warehouse setups, and 3PL changes.
- Ensure warehouse capacity planning is aligned with business needs and challenge 3PL when necessary.
- Monitor compliance of all warehouse locations (including temporary storage) with company and legal standards.
- Act as a key point of escalation for operational issues and ensure fast resolution.
- Goodwill acceptance, defective return, rejection complaints, consumable material tracking and ordering, 3PL invoice tracking
Knowledge
- Advanced Warehouse Operations & 3PL Management
- SAP & WMS Systems (preferred)
- Inventory Management & Stock Accuracy Processes
- Cost Management & Financial Awareness
- Supply Chain Planning & Forecast Understanding
Skills
- Strong Analytical & Data-Driven Decision Making
- Process Improvement & Operational Excellence Mindset
- Advanced Reporting (Excel, SAP, BI tools is a plus)
- Communication & Influencing Skills
- Project & Change Management
Abilities
- High ownership and accountability
- Strong problem-solving and decision-making capability
- Ability to work under pressure and manage multiple priorities
- Proactive and result-oriented mindset
- Strong attention to detail with big-picture thinking
- Hands-on approach with strategic perspective
Key Relationships
- Warehouse Manager (direct reporting line)
- 3PL Service Providers (operational management)
- Supply Chain &Sales & Customer Service
- Finance &IT & Compliance
Requisite Education And Experience
- Bachelor’s degree in related field (focus on Logistic)
- 3–5 years of experience in warehouse, logistics, or supply chain operations
- Strong experience in managing or working closely with 3PL providers
- Hands-on experience with SAP and WMS systems
- Experience in performance management and KPI tracking
- Project experience (DC setup, transition, or optimization projects is a strong plus)
- Fluent in English and Turkish
- Experience in retail, e-commerce, or FMCG sectors preferred
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.