Key Account Manager - Retail & Fashion

Position Summary

The role is accountable for developing and delivering on relationships with BCO accounts covering Greater China. This entails developing and executing sales / key account strategies, developing long-term strategic relationships with Retails and/or Fashion customers and reporting on account performance to support DP World China achieving its sales KPIs and business goals.

Key Accountabilities:

• Develop a deep understanding of the customer’s business and identify/ explore commercial opportunities in the location.
• Build, manage and extend relationships with key BCOs in the locations to achieve OKRs and KPIs.
• Monitor performance of sales plans and evaluate successes, risks and opportunities and formulate plans to address these.
• Contribute to the formulation and implementation of DP World’s overall sales and account management strategy for China and locations to enhance P&L.
• Manage relationship across the logistics value chain (e.g., agents, shippers) within the countries to guarantee a seamless customer experience.
• Develop a deep understanding of the customer’s business and identify/ explore commercial opportunities in the region.

Qualifications, Skills and Experience

• Tertiary qualifications preferably in Business Administration, Shipping/ Logistics Management, or equivalent disciplines.
• Minimum 6 years’ experience in sales/ account management experience with a Freight Forwarding/ Logistics company
• Experience in freight forwarding key account management.
• Experienced working in customer-centric environment (Agile experience is a plus).
• Worked directly with BCOs, with proven track record of building and maintaining high quality, long-term relationships.
• Excellent negotiation, communication, and interpersonal skills.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.