Customer Services Representative (Intake Specialist)

We're looking for a detail-oriented CSR to serve as the first point of contact for Ryde clients. You'll be the voice of our automotive concierge service, capturing critical information, qualifying leads, and ensuring a smooth handoff to our sales team.

Key Responsibilities:

• Answer inbound calls and respond to new client inquiries
• Conduct initial intake calls to gather client vehicle requirements
• Accurately input and maintain client data in our CRM system
• Qualify leads and assess client readiness
• Send and manage intake forms and documentation
• Schedule consultations with the sales team
• Follow up with prospective clients via phone, email, and text
• Maintain detailed call transcripts and notes
• Support the team with administrative tasks as needed

Keywords: Auto Concierge, Vehicle Concierge, Car Concierge, Automotive Concierge, Sales Concierge, Client Advisor, Product Specialist, Customer Experience Specialist, Sales Consultant, Automotive Sales Consultant, Internet Sales Consultant, Inside Sales Representative, BDC Representative, Lead Response Specialist, Appointment Setter, Lead Qualification, Digital Retail Sales, Online Car Sales, Virtual Sales Consultant, Remote Sales, Fleet Coordinator, Fleet Sales Representative, Commercial Sales, Relationship Manager, Customer Success Specialist, Account Manager, Ryde, Ryde Auto, RydeAuto

• Excellent phone communication skills and professional demeanor
• Strong attention to detail and data entry accuracy
• Comfortable using CRM systems and learning new tools (Notion, forms, etc.)
• Ability to multitask and manage multiple inquiries simultaneously
• Customer service experience required
• Must be comfortable working from the office (not on the road)
• Basic automotive knowledge helpful but not required