Service Support Specialist

Are you passionate about delivering outstanding service experiences and ensuring customers get the support they need, when they need it?

Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Service Support Specialist, you will be managing end-to-end service operations — from handling incoming customer requests to coordinating field service visits and ensuring seamless order execution across our service management platforms. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Service & Solutions team, you'll create impact by Coordinating service operations that keep critical water technology running for customers, ensuring every interaction builds trust and every service order is executed with precision..

Your main responsibilities include:

• Serve as the first point of contact for customers and internal users, handling service requests via phone, email, chat, and ticketing systems
• Manage the full service order lifecycle in C4C/S4C — creating, updating, preparing service quotations, executing, and invoicing service orders with accuracy
• Coordinate and schedule field service visits, assigning tasks to technicians and Authorised Service Partners while monitoring progress
• Review and approve service reports, ensuring documentation accuracy and conformity with service standards
• Manage material orders, quotations, and customer account maintenance in accordance with internal procedures
• Collaborate with technical support, logistics, finance, and billing teams to ensure smooth execution of service operations

What makes you a great fit

Above all, you are a detail-oriented, customer-focused professional with a technical background and a talent for coordinating complex service operations while keeping communication clear and proactive. We would also imagine that you have:

• Engineering or technical education background
• Strong written and spoken Polish and English communication skills
• High attention to detail, accuracy, and ability to work within structured processes
• Customer-oriented mindset with strong problem-solving abilities

It is a plus if you also:

• Experience with SAP (C4C/S4C) or similar service management platforms
• Previous experience in customer service support, service operations, or technical administration
• Proficiency in Microsoft Office applications

Why you will love working here

Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

The annual salary range for this position is 115,800PLN – 159,900PLN.

Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in this region.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.