IT Support Engineer EMEA

Are you ready to unlock your potential?

Are you ready to unlock your potential? At Straumann Group we’re on an exciting journey of growth, innovation, and impact - driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose, we bring our best selves to work every day, embracing a high-performance, player-learner culture that inspires collaboration, curiosity, and ambition. Here, you’ll have the opportunity to take charge of your own career, harnessing your skills, passion, and enthusiasm for learning to continually grow and progress. Together, we’re not just shaping brighter smiles, we’re unlocking the potential of people everywhere, including our own.

Introduction

As an IT Support Engineer based in Madrid, you will play an essential role in delivering reliable, user-focused IT services across the EMEA region. Acting as a key member of the IT Service Delivery team, you will provide hands-on support to local employees while contributing to a seamless digital experience for colleagues across multiple locations.

Working closely with global and regional IT teams, you will help ensure stable, secure, and efficient end-user environments. This is a highly collaborative role with exposure to a broad range of technologies, offering the opportunity to contribute to ongoing IT improvements and regional initiatives.

Your Role

• Provide on-site IT support for the Madrid office, acting as a primary point of contact for technical requests and issues
• Deliver remote support to other EMEA locations as needed
• Support employees throughout onboarding, role changes, and offboarding processes
• Install, configure, and maintain end-user devices including laptops, desktops, and mobile equipment
• Manage devices using Microsoft Endpoint Manager (Intune)
• Troubleshoot hardware, software, network (wired/wireless), and collaboration tools such as video conferencing systems
• Collaborate with Service Desk, infrastructure, and specialist teams to resolve incidents and requests
• Support office moves and provide on-site assistance for infrastructure-related activities
• Maintain accurate documentation in knowledge bases and asset management systems
• Follow structured service management practices (e.g., ITIL) to ensure consistent service delivery

Your Profile

Must-have

• Experience in IT support within a professional or international environment
• Solid knowledge of Windows 10/11 and Microsoft 365
• Ability to troubleshoot technical issues across hardware, software, and networks
• Clear communication skills in Spanish and English (written and spoken)
• Ability to organize tasks and manage multiple priorities effectively

Nice To Have

• Familiarity with ITIL or structured service management frameworks
• Experience with Microsoft Endpoint Manager / Intune
• Additional European language skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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