Social Responsibility Program Manager, WW Sustainability

Description

Join us at the forefront of Amazon's sustainability initiatives to work on environmental and social advancements to support Amazon's long term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale and speed to build a more resilient and sustainable company. We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable.

Amazon's Human Rights & Social Impact program drives customer trust, business continuity, and sustainable social impact by embedding respect for human rights and the environment throughout Amazon’s entire value chain. We implement company-wide standards and commitments such as our Global Human Rights Principles (GHRP) and Supply Chain Standards (SCS). We seek to continuously improve the tools and processes used in integrating human rights and environmental due diligence across the business.

The Human Rights and Social Impact team is looking for a Program Manager to support execution and continuous improvement of Amazon's Responsible Minerals Sourcing and supplier risk programs. This role is central to maintaining high-quality program operations, ensuring accurate data flows, and supporting business stakeholders in understanding supplier compliance status. Working within a collaborative team structure, you will own key operational workflows while learning to contribute tactically to program strategy.

The ideal candidate is an organized, detail-oriented professional with a problem-solving mindset and solid communication skills. You have experience in conflict minerals reporting or in supply chain risk management. You are a self-starter who takes ownership of your work, can manage multiple competing priorities, and proactively identifies opportunities to improve processes.

Key job responsibilities

Minerals Reporting Program Operations

You will own recurring program workflows critical to Amazon's minerals reporting and due diligence obligations, including:

• Managing the end-to-end flow of Conflict Minerals Reporting Template (CMRT) and Extended Minerals Reporting Template (EMRT) data, from ingestion and classification to publication in internal business facing dashboards and leadership reporting.
• Tracking smelter due diligence corrective action status and coordinating monthly Denied Party Screening (DPS), escalating risks or delays to program leads as needed
• Serving as a point of contact for Business Units on supplier status and classification questions, and managing supplier follow-up and escalations for non-responsive suppliers
• Coordinate implementation of compliance strategies for forthcoming minerals due diligence regulations

Program Support & Stakeholder Collaboration

• Understand end-to-end supplier due diligence processes and communicate clearly with stakeholders on how changes may impact internal and external customers
• Collaborate with stakeholders across Amazon business models, as well as third-party firms and suppliers
• Develop and improve project and program management processes, identifying opportunities to leverage technology, AI, and improve automation
• Create and maintain business metrics and reporting to support program visibility
• Revise and maintain internal documentation, FAQs, and resources for Human Rights and Social Impact, business stakeholders, and suppliers based on program updates
• Provide concise, digestible status updates for senior leadership on operational topics and program progress
• Contribute to deep dives on supplier due diligence quality, data accuracy, and operational efficiency

Process Improvement & Regulatory Awareness

• Identify opportunities to optimize recurring workflows and procedures, and collaborate with the program team to implement improvements
• Maintain awareness of industry best practices in responsible minerals sourcing, and flag emerging trends or regulatory changes to program leads
• Support the team in improving processes for ingesting and analyzing supplier compliance data

Team Operations & Planning

In this role, you will support how the Human Rights and Social Impact team plans, coordinates, and communicates its work:

• Support team meeting operations, including preparing agendas, capturing notes and action items, and following up to keep workstreams on track
• Contribute to goal-setting and planning cycles by tracking progress, compiling updates, and preparing materials for leadership and business reviews
• Help maintain team reporting and dashboards that communicate program health and progress to senior stakeholders

About The Team

Diverse Experiences:

World Wide Sustainability values diverse experiences. We encourage all candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

t’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (inclusive diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree or equivalent
• 3+ years of program or project management experience
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• Experience interpreting data and making business recommendations
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience in Excel and PowerPoint
• 3+ years of professional experience in social responsibility, responsible sourcing, sustainability, compliance, or a related field
• Strong attention to detail and ability to manage recurring, time-sensitive workflows
• Passion for sustainability, responsible sourcing, and human rights

Preferred Qualifications

• Experience with data visualization using Tableau, Quicksight, or similar tools
• Experience implementing process improvements
• Experience in conflict minerals reporting, responsible mineral sourcing frameworks (e.g., OECD Due Diligence Guidance, RMI), or related supply chain compliance programs
• Familiarity with CMRT/EMRT workflows or similar supplier compliance reporting tools
• Familiarity with workflow management systems
• Knowledge of SQL or other data querying tools
• Experience in a corporate environment working with cross-functional teams and external partners

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 131,100.00 - 177,400.00 USD annually

USA, NY, New York - 131,100.00 - 177,400.00 USD annually

USA, VA, Arlington - 119,200.00 - 161,300.00 USD annually

USA, WA, Seattle - 119,200.00 - 161,300.00 USD annually

Company - Amazon.com Services LLC

Job ID: A3191085