Associate, Customer Acquisition- Inside Sales (ANZ market)

Job description

Responsibilities:

• Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship

• Quarterback sales from lead to purchase; be the main point of contact for customers, leading the sales strategy, overcoming objections and negotiating success

• Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with leading cloud technologies

• Obsess over customers and prospects to deliver a world-class customer engagement experience

• Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers

• Position competitive offerings and solutions in the context of customer needs and experiences

• Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft’s technologies

• Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)

• Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day

• Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers

• Collect feedback from customers and articulate it back to the business: “Voice of customer”

• Ad hoc tasks given

Requirements:

• Bachelors Degree preferred
• Min 3 year of direct end customer sales experience preferably inside sales/telesales
• 1-2 years experience in IT H/W Print/PC CC sales [end to end]
• Advanced English Proficiency on Verbal and Expert Level for Chat
• Experience in SFDC and Other CRM platform is an advantage
• Worked in highly measured sales environment. Contact Rate, Conversion
• Typing speed: 40 words per min
• Proven aptitude to understand and converse about consumer technology
• Demonstrated familiarity with use of a computer, the internet and MS Office applications
• Ability to demonstrate proficient selling techniques including discovery, closing and overcoming objections
• Excellent conversational English verbal communication, listening and comprehension skills
• Soft skills – selling techniques, professionalism, customer service, telephone time management

Other information:

• 5 days' work week (Monday - Friday)- ANZ hours
• KL Office is located at Menara TRX
• Permanent position
• Onsite

Privacy and Information security

• Adhere security requirements in the process.
• Protect the privacy of personal information.

If this sounds like an interesting opportunity, hit apply!

All shortlisted candidates will be contacted.