Job Details
Description
Key Responsibilities
Quality Data, Analysis & Reporting
- Collect, analyze, and interpret quality and operational data to identify trends, risks, and improvement opportunities
- Track and report key performance indicators (KPIs) such as PPM, defect rates, returns, SCARs, corrective actions, and process performance
- Develop dashboards and visual tools to support management decision-making
Continuous Improvement & Process Optimization
- Identify and lead continuous improvement opportunities related to product quality, inspection methods, warehouse processes, and supplier performance
- Support and participate in Lean, Kaizen, and structured problem-solving initiatives
- Facilitate root cause analysis using methodologies such as 5 Whys, Fishbone, Pareto, and A3
- Partner with Operations and Warehouse teams to reduce waste, variation, and rework
- Measure and validate the effectiveness of improvement actions using data and KPIs
- Recommend process, tooling, or system improvements to prevent recurrence of quality issues
Supplier & Product Quality Support
- Analyze supplier quality performance and identify improvement opportunities
- Support supplier corrective action requests (SCARs) and verify long-term effectiveness
- Assist with incoming inspection strategies and risk-based inspection approaches
Corrective & Preventive Actions
- Drive corrective and preventive action processes from problem identification through closure
- Track action items, due dates, and effectiveness checks
- Ensure corrective actions are aligned with prevention and continuous improvement principles
Customer & Internal Quality Support
- Support customer quality issue investigations and data-driven resolution
- Analyze customer returns and complaints to identify systemic improvement opportunities
- Collaborate cross-functionally to improve customer satisfaction and quality consistency
Documentation, Systems & Compliance
- Maintain quality documentation, records, and improvement logs
- Support internal audits and quality system compliance (e.g., ISO 9001, IATF 16949)
- Assist in updating procedures, work instructions, and standard work resulting from improvement initiatives
Qualifications
Required
- Associate’s or Bachelor’s degree in, Manufacturing, Supply Chain, or related field, or equivalent experience
- 2–4 years of experience in quality, continuous improvement, or operational excellence roles
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Excel and basic data visualization/reporting tools
Skills & Competencies
- Continuous improvement mindset
- Data-driven decision making
- Cross-functional collaboration
- Process mapping and analysis
- Strong written and verbal communication skills