Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, perform system start-up/check-out, certify, and train customers on assigned projects, ranging from small to large and varying in complexity. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.
Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and at home. You want to grow with us and deliver results as an exceptional Security Technician.
Who We Are
With 20 years of proven growth and exceptional performance, our mission is to be the best service provider for our customers. We realize the importance of diversity in achieving that goal. Our company was built on a solid foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global service-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
- Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
- Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment, including security, fire alarm & life safety, and/or building automation. The colleague is the primary interface for providing technical support and training to the customer and, as such, is accountable for maximizing customer satisfaction. Refers only the most complex issues to higher levels.
- Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interprets manuals, schematics, and wiring diagrams; and repairs equipment, utilizing knowledge of electronics and standard test instruments and hand tools.
- Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions. Writes a variety of non-routine programs for systems.
- Acts as “our customer’s best service provider” at all times, thereby ensuring Convergint Technologies is the customer’s first choice for service.
- Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
- May advise management on customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements.
- Executes most technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
- Identifies potential project risks, communicates them to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
- Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
- Uses technical knowledge, skills, and experience to mentor less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
- Performs other duties and responsibilities as requested or required.
What You’ll Need
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet, the customer's needs and wants without being prompted.
- Solid technical skills and experience in electronic security systems.
- Solid programming skills and proven ability to troubleshoot problems and look for solutions
- To be a self-starter and work well with minimal supervision.
- Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
- Strong verbal, written, and interpersonal communication skills.
- Solid organizational skills and the ability to handle multiple projects simultaneously.
- Advanced computer skills, including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.
- A valid driver’s license with a clean driving record.
- Ability to travel locally to job sites regularly. Minimal overnight travel may be required.
Company Benefits
Convergint fosters a supportive, accessible, and inclusive environment in which all individuals can realize their full potential within the company. We offer a variety of programs and exceptional benefits:
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
Requirements:
Education: High School/GED or equivalent experience
Minimum Experience: 3-5 years relevant
Preferred Experience (but not required):
- Relevant field service
- Certifications: Product-specific certifications, Industry-specific certifications and/or licenses; Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, AXIS, or equivalent.
Convergint is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.