Job Responsibilities
Program & Project Leadership
- Act as primary point of contact for all research aspects within assigned programs and projects.
- Align with key stakeholders (such as Program Managers, Marketing, IPLs, and Consumer Research (CR) to ensure alignment and timely delivery.
- Own and define what “good UX” looks like for the category and ensure it is embedded in program goals and deliverables.
- Shape and maintain the CR research program, contributing to project one-pagers and scope definitions.
- Translate scope into actionable research logic and development plans.
- Approve deliverables in PPIM/Windchill and secure milestone readiness.
- Manage team resource planning (QV, Clarity) for balanced project coverage.
- Lead milestone alignment, approvals, and represent research in CommCell meetings.
Research Excellence
- Lead advanced research using mixed methods to uncover insights driving product and design direction.
- Define and maintain the Development User Framework (Research Agenda) to structure and prioritize research.
- Ensure validated consumer insights directly inform product and program decisions.
- Set and track KPIs to measure research quality, impact, and business contribution.
Team & Capability Leadership
- Mentor and develop researchers, promoting excellence and ownership.
- Oversee squad staffing to align resources with priorities.
- Drive continuous improvement and knowledge sharing across the UX community.
- Ensures an engaged, innovative and inspiring working environment to stimulate entrepreneurship and driving engagement.
This role will report to R&D Consumer Research Leader.
To succeed in this role, you should have the following skills and experience:
- Bachelor degree or higher education in any of these fields: Human Factors; Psychology; Behavioral sciences; Sensory Science; Industrial Design; Interaction Design; Ergonomics; Human Computer Interaction; Engineering, amended with relevant education or experience in consumer research.
- You have excellent written and verbal communication skills. Required to have min. English standard of CET-8.
- A proven track record and at least 15 years of experience in product development, user experience or product research. Experience in pre-development and product development of consumer products is an added advantage.
- Experience working directly with market research firms in guiding and monitoring outsourced research projects.
- Proven experience in transforming research findings and market insights into impactful recommendations that drive business outcomes
- Demonstrated experience in developing and creating strong functional teams with robust talent pipeline.
- Ability to identify, communicate with, and manage expectations of key stakeholders to ensure successful project outcomes.
- You thrive in a fast-changing dynamic and cross-functional work environment.