Tokyo, Tokyo, Japan
I am highly motivated and self-driven, with a strong commitment to achieving goals and surpassing milestones. I am results-oriented and adept at taking decisive action in unexpected situations. I thrive on challenges and prioritize continuous learning and personal growth. I began my career running an online apparel business, where I developed key skills in sales strategy, product selection, inventory control, and customer relations. Over the past several years, I have worked in multiple customer-facing roles within the tech and finance industries. I have handled complex inquiries and high volumes of customer communication, always striving to deliver thoughtful solutions with a customer-first mindset. My responsibilities have included payment processing, domestic fund transfers, KYC due diligence, and optimizing workflows to improve efficiency and ensure compliance. I have also contributed to cross-functional projects such as product enhancements and internal process improvements, and have delivered presentations to internal teams. These experiences have strengthened my ability to think analytically, communicate effectively, and handle pressure with professionalism. I am excited about the opportunity to join your team and look forward to utilizing my knowledge and skills to drive impactful results and contribute to the company’s success.
-Addressing customer inquiries related to payments, policies, accounts, hardware, and software over the phone and via email -Resolving customer complaints and claims regarding policies, disputes, and hardware -Upselling and cross-selling services over the phone and via email -Providing consulting for clients' issues -Delivering presentations within a CX team
-Managing large amounts of incoming calls and handling customer inquiries through email and live chat -Resolving customer complaints and claims Negotiating with the clients to find middle-ground solutions -Managing customer expectations Acknowledging customers needs and adapting communication style
-Negotiating with internal and external parties of the company -Communicating and settling customers complaints and claims -Acknowledging customers needs and adapting communication style -Managing customer expectations
-Developing business and sales strategies -Analyzing market data to select products for sales -Managing inventories and communicating with wholesalers -Calculating profit margins and controlling costs -Maintaining positive customer relations and handling feedback