Istanbul, Türkiye
Experienced IT professional with over 13 years in core banking systems, database administration, service management, and enterprise IT infrastructure. Proven ability in leading IT projects, managing cross-functional teams, and supporting information security and audit processes.
● Led Intervision Core Banking application upgrade project, designed redundant infrastructure for new environment ● Environment management ● Release Management ● Application Management and monitoring ● Support of EOD and EOY operations ● Database management, High availability ● Performance tuning, cost analysis, backups, restores, user/role administration, maintenance tasks ● Supervised integration projects (Fineksus, Bloomberg, GIB, GTB, KKB, TCMB, etc.) ● Supported BDDK Information Systems audit ● Managed DRC planning and testing ● Handled IT vendor coordination ● Procedures and documentation ● Budget planning of IT ● Led implementation of ManageEngine Service Desk Plus with ITIL-compliant processes
● Managed MS SQL Server & Oracle databases (2008–2016, 10g–12c); implemented AlwaysOn, Data Guard ● Built SSIS packages, tuned performance, handled backups, roles, and jobs ● Administered Finacle Core Banking System and IBM WebSphere ● Delivered support during EOD/EOY operations ● Implemented and customized HP Service Manager (HPSM); integrated with Sitescope, BSM, and uCMDB ● Developed SLAs/OLAs and user documentation; created monthly management reports ● Promoted to Senior Associate in Apr 2015, and to Assistant Manager in Apr 2017 ● Monitoring tools ● Vendor Management
● Customized and implemented HP Service Manager 9.30 (IM, RM, CM, SD modules) ● HP Service Manager Administration and customization ● Integrated HP tools: BSM, Sitescope, uCMDB; developed monitoring scenarios ● Developed BPM monitors, real user monitoring, event manager setup ● Generated availability and performance reports with Crystal Reports ● Administered HP Operations Manager and conducted health checks