Quận Bình Tân, Ho Chi Minh City, Vietnam
Enthusiastic and hardworking English major undergraduate with strong skills in critical thinking, writing, and communication. Passionate about applying language expertise to roles in content creation, publishing, education, or communications. Highly organized, adaptable, and committed to continuous learning and professional growth.
- Handle incoming customer queries via phone, email, or chat in a timely and professional manner - Assist with booking changes, cancellations, refunds, and special requests - Provide clear information about accommodations, policies, and travel requirements - Meet performance targets such as response time, resolution rate, and customer satisfaction
- Built and maintained strong relationships with architects, contractors, and developers. - Coordinated with logistics and warehouse teams to ensure timely delivery and installation of products, improving the customer experience. - Conducted market analysis to stay ahead of trends and competitors, identifying new business opportunities and expanding market share
- Assisted the lead professor in planning and delivering course material for students - Conducted weekly discussion sessions, clarifying course concepts, answering student questions, and providing additional resources.
- Collaborated with the teachers to create engaging teaching materials such as presentations, worksheets, and quizzes. - Supported students in research, project work, or in competition events.